quality area and they requests that all
messages and warnings etc be shown in spanish.
Thank you all.
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Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
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---
Hello Juan actually as you change impact you will see priority changing to
corresponding value according to the matrix, but if you change priority
manually it will be set to the value you gave to it and it will stop being
changed automatically when you change impact
El 17/01/2012 06:03, "Juan Manue
em it just returns nothing which is ok,
but no message or alert is displayed saying there was no info for the
search criteria.
I anyone can help me out with those inquires I will be more than thankfull.
Best Regards,
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t; *Oficina de Tecnologies, Informació i Comunicacions (OTIC)*
>
> *Servei de Salut de les Illes Balears*
>
> * *
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>
> *Telf. +34 971.42.65.30*
>
> ** **
>
> *De:* Alvaro Cordero [mailto:alv...@gridshi
>
> *Gestiò d’Identitats, Firma i Custòdia*
>
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&g
displaying the object and since there is no pagination it has to build the
entire object before.
System is Virtual Machine with 4 CPUs and 4 GB of RAM running CentOS 5.6.
Ideas will be apreciated.
Best Regards.
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Hello Wagner,
Yes there is, you can use the Configuration for you dashboard by looking
for Dashboard, then Choose FrontEnd::Agent::Dashboard,
Look for the one you want to change and modify the "SortBy" Atribute.
TicketPendingTimeOlderMinutes=1;StateType=pending reminder;*SortBy=Priority;
*OrderB
rs
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>
> thanks in advance
>
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> Archive: http://lists.otrs.org/pipermail
M
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Mysql Help
>
> ** **
>
> I vote for Generic Agent as well.
> Works very good.
>
>
> ** **
>
> Thanks
>
> //M
>
>
>
>
>
> On Tue, Sep 25,
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In
any ideas?
>
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to this.
I have been able to make Services Available depending on queue selection
and other stuff, but for some reason this wich seems very simple is not
working.
Any help will be appreciated.
Regards
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Consultor de Tecnologias
Gridshield Mon
[RegExp]^1-Mesa'],
>
> Carlos Gallego
>
> 2012/11/1 Alvaro Cordero
>
>> Hello Folks,
>>
>> I am using OTRS 3.0 and I am trying creating an ACL to define possible
>> queues depending on the type selection.
>>
>> I have the foll
d in that way, but you can try this:
> http://forums.otterhub.org/viewtopic.php?f=60&t=8032
>
>
> On Fri, Nov 2, 2012 at 10:13 AM, Alvaro Cordero wrote:
>
>> Hello Carlos,
>>
>> We have tried that and other combinations, but still got nothing.
>>
>>
e => [‘queue1',’queue2 '],
>
> ** **
>
> },
>
> ** **
>
> },
>
> ** **
>
> };
>
> ** **
>
> ** **
>
> ** **
>
> Thanks,
>
> Isaac
>
>
ketMessage, I can't see
> this field. Can anyone help me? I'm using OTRS 3.1.12.
>
> Thank you.
> --
> *Paulo Cesar Abrantes*
>
> ---------
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> Archiv
> Alvaro, thank you for your help. I've done that. How can I enable/disable
> it?
>
>
> 2013/1/23 Alvaro Cordero
>
>> Pablo, I believe it would have been easier to use a Dynamic Field for
>> that kind of data, that you can just enable or disable to show up in the
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2258-5757 ext 123
alv...@gridshield.net
www.grid
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Pw => 'password',
>
> },
>
>
>
> # Unique customer key/id
>
> CustomerKey => 'sAMAccountName',
>
> CustomerID => 'sAMAccountName',
>
> CustomerUserListFields => ['
Backend, so what he needs to adjust is make it LDAP and set the
other data the same as in Config.pm.
Regards
2013/3/20 Gerald Young
> @Alvaro: Martin already is able to authenticate, so changing SysConfig for
> this will not be helpful.
>
>
> On Wed, Mar 20, 2013 at 10:22 AM,
not done any changes, but function works fine on other actions
(email, phone, etc)
Any ideas will be appreciated.
Best Regards.
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Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.ne
deandraderamos
>
> gtalk: mauriciodeandrademos
>
> msn: (business e-mail)
>
> ** **
>
> ** **
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2258-5757 ext 123
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; Input => {
>>> Type => 'Integer',
>>>},
>>> },
>>>
>>> This make dropdown menu. But show only value 1. How can I add min and
>>> max value for integer?
>>>
>>> Thanks in advanced.
>>>
>>> Honza
>>>
>>
those links, if we right click and select open link
in new window (or tab) it will work just fine.
Chrome Version 27 and Firefox Version 21
With IE8 it works perfect. We've check settings and nothing seems to manage
this. Any clues.
Regards
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om ldap to access this menu option
> in the 'Agent Interface'?
>
> Thank you very much.
>
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ttp://eu.suzohapp.com
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k you in advance!
> Leah
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combination of
properties I do, I cannot get the ACL to work.
I can filter services based on ticket type though.
Has anyone achive something like that?
Thanks
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-
OTRS mailing
rt::Business*'],
State => ['open'],
},
},
};
2014/1/23 Gerald Young
> What did you try in ACL? Could we see a sample? What version OTRS?
>
>
> On Thu, Jan 23, 2014 at 4:16 PM, Alvaro Cordero wrote:
>
>> Hello, I have been
, can you only
> choose to filter on DynamicField_SubCategoria because that's the most
> significant choice that affects the Possible?)
>
>
>
>
> On Thu, Jan 23, 2014 at 4:47 PM, Alvaro Cordero wrote:
>
>> Thanks Gerald,
>>
>> I am using OTRS 3.2.10 a sample l
SLAs
but in this case users first categorize what they need and then choose the
service based on that, another reason to use Process Management module.
2014/1/23 Alvaro Cordero
> Hello Thanks for your response.
>
> In fact, I've used the tree values, but my idea is to use just
Just an update a coworker of mine found what seems to be a bug and fixed it
in our installation. He looged a Bug to OTRS
http://bugs.otrs.org/show_bug.cgi?id=10202
Regards
2014-01-23 Alvaro Cordero
> In addition to that as Gerald says, yes my code is based on the OTRS
> refference.
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ickets data, CMDB and related data.
>
>
>
>
>
>
>
> Thanks
>
>
>
>
>
> -
>
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ist: otrs - Webpage: http://otrs.org/
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Ticket::EventModulePost###120-ForceOwnerResetOnMove
Regards
2014-03-27 17:14 GMT-06:00 Alvaro Cordero :
> Hello, you dont have to do an ACL for that, there is a feature called
> OwnerResetOnMove that you need to set to yes. With that as soon as the
> ticket is moved it gets unlocke
lling give'em the ticket number
or send a email afterwards
Any advice will be appreciated.
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Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.grid
2014 at 11:29 AM, Alvaro Cordero wrote:
>
>> Hello,
>>
>> I am using OTRS 3.3.5 on a CentOS System
>>
>> I have being trying to make an autoresponse to go out to a customer
>> whenever a new ticket gets created, but it only works when the new ticket
>> is cr
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he AD Server.
Has anyone seen this kind of issue.
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alv...@gridshield.net
www.gridshiel
gt;
>
>
>
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_
;UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var',
> '', 0 ],
>
> [ 'UserEmail', 'Email', 'mail',1, 1, 'var',
> '', 0 ],
>
> [ 'U
ists.otrs.org/pipermail/otrs
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-
=> [
>
> 'Marketing'
>
> ]
>
> }
>
> },
>
> 'PropertiesDatabase' => {},
>
> 'StopAfterMatch' => 0
>
> };
>
>
>
> }
>
> 1;
>
>
>
> Regards
>
> Mar
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Gridshie
penSUSE Member | Linux User #581
>
> -
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he mapping done in Config.pm
>
> Thanks!
>
> Raul Libório
> http://rauhmaru.blogspot.com/
> openSUSE Member | Linux User #581
>
> On Fri, Oct 10, 2014 at 12:18 PM, Alvaro Cordero
> wrote:
>
>> Did you verify what are you using to authenticate as uuid, email,
MConfigItemZoom based upon the
> URL. Should I be looking under Admin in the web interface for this?
>
>
>
> Thanks,
>
>
>
> Gene
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive:
Possible ->
Process->
ProcessEntityID -> [P3,P6]
Has anyone have a success for this kind of scenario?
Thanks in advance
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Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
225
>> Archive: http://lists.otrs.org/pipermail/otrs
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onment, previous installation
> >> of the product so all software requirements are already met.
> >>
> >> On 12 August 2015 at 14:53, Samuel Diniz Casimiro <
> >> samuel.casim...@camara.leg.br> wrote:
> >>
> >>> Hi everyone!
> >>>
> >>>
> >>>
> >
cles etc...). So drop the database is not an option.
>
>
>
> Any idea?
>
>
>
> Thanks
>
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*Alvaro Cordero RetanaConsultor
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dle. Are there
> any ways to make this process faster?
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*Alvaro Cordero RetanaConsultor de Tecnologias*
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Do you have any idea about how could I do that?
> I hope I was clear about my problem :)
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gt; Thank you in advance,
> Coert
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reate user
> 'johndoe' (uid=johndoe,ou=People,dc=uff,dc=br) in RDBMS!
>
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> Cosme Corrêa
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> CanalSAC
> O Nosso Negócio é Relacionamento
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f
> first agent
> # login)
> $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
> 'users',
> ];
>
> # Attributes needed for group syncs
> # (attribute name for group value key)
> #$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberU
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or our usage,
> but it’s great to know that OTRS is flexible enough to work this way if we
> decide that’s best for us.
>
> Thanks again for your mail!
>
> Regards
>
> Phil
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Al
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