Hello, I've seen this happening when you are using a default enconding that does not support some special caracters, for example in our case latin caracters like "ñ", and the accent caracter, to fix that we changed the default char-set to 'utf-8' and problem fixed.
You can check for that kind of patterns and give it a try with the charset. Best Regards. On Thu, Sep 6, 2012 at 8:05 AM, Mark Dissington < mark.dissing...@netmania-it.com> wrote: > Hi Gerald, > > It's not that nothing is displayed as you are typing, the customers list > appears and is filtered as for all agents as you are typing in the box, so > the customer DB is being queried and showing the same data for all agents. > But if a non-working agent selects any customer from the list displayed > then the data is not left in the field, the field becomes blank. Selecting > the same customer for a working agent the data is left in the field > correctly. > > Mark. > > >>> On 06/09/2012 at 12:23, Gerald Young <cryth...@gmail.com> wrote: > > They won't populate if the customer is invalid. > > > > On Thu, Sep 6, 2012 at 3:50 AM, Mark Dissington < > > mark.dissing...@netmania-it.com> wrote: > > > >> Hi Robert, > >> > >> Yes, I thought that was a possibility as well, but all the users are > using > >> the Standard theme. > >> > >> Mark. > >> > >> >>> On 05/09/2012 at 18:23, Robert Poreba <poreba.rob...@googlemail.com > > > >> wrote: > >> > Mark > >> > > >> > Are all users using the same Theme? > >> > >> > >> On 5 Sep 2012, at 12:58, "Mark Dissington" < > >> mark.dissing...@netmania-it.com> wrote: > >> > >> > Something very strange going on here with otrs 3.1.7 (now upgraded to > >> 3.1.10) to try to resolve the issue. > >> > > >> > For both New Phone Tickets and New Email Tickets the customer field > >> won't populate with the data from the Javascript customer search for > SOME > >> users. For example my accoutn works fine - create a new phone ticket, > start > >> typing in the "from customer" field click on the correct customer, field > >> populates with the data and is greyed out, another "from customer" field > >> appears for adding the next one if required. > >> > > >> > For our agents with the problem - they start typing in the "from > >> customer" field and the customer data is displayed as normal, but > clicking > >> on the customer or tabing to the next field then empties the field > rather > >> than displaying the selected customer. > >> > > >> > This only affects, _some_ agents, it isn't PC specific as logging in > >> with a working account on that PC then works, and using one of the > faulty > >> accounts on a working PC fails. > >> > Have checked all Roles/Groups and everything seems the same between > >> working and non-working agents. No changes are made to ACLs anywhere, > any > >> config changes only made through the Sysconfig GUI. > >> > > >> > These accounts _were definitely_ working. Has been an issue for ~2 > >> months (since upgrade to 3.1.x from 3.0.x probably) > >> > > >> > TIA, > >> > Mark. > > > Netmania IT Limited > Registered in England No: 4039293 > Registered Office: The Stables, Elmhurst Business Park, Elmhurst, > Lichfield, Staffordshire, UK, WS13 8EX > VAT Reg No: 765 6677 74 > > This electronic message contains information from Netmania IT Ltd which > may be privileged and confidential. The information is intended to be for > the use of the individual(s) or entity named above. If you are not the > intended recipient, be aware that any disclosure, copying, distribution or > use of the contents of this information is prohibited. If you have received > this electronic message in error, please notify us by telephone or email > (to the number or address above) immediately. > > Activity and use of the Netmania IT Ltd's email system is monitored to > secure its effective operation and for other lawful business purposes. > Communications using this system will also be monitored and may be recorded > to secure effective operation and for other lawful business purposes. > > -- > Scanned by iCritical. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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