To do what you need use Notification event and chose Customer as destination for your especific event.
Regards 2014-10-07 2:15 GMT-06:00 Lars Jørgensen <ljo...@gmail.com>: > 2014-10-06 15:18 GMT+02:00 Gerald Young <cryth...@gmail.com>: > >> I guess. But is the mere act of assigning the queue sufficiently >> repeatable that you don't want to explain this concept in a reply and just >> change queues separately? >> > > Yes, it happens a bit. We're not a high volume site, but gets around > 50-70 support tickets each day. I think one or two of them are moved into > the evaluation queues, and the people responsible for doing it requested > the automatic customer notification. > > As far as I can see OTRS supports this. I just can't make it work. Any > hints? > > > Lars > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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