Do you use an external email account where OTRS system has to login to be able to send emails? We recently learned that when OTRS has to go to external email acounts it takes a long time to get back to the screen.
Look at the logs when creating the email, you will see all the picture, what Gerald says is more likely the cause of that. Regards 2013/5/23 Kaushal Shriyan <kaushalshri...@gmail.com> > Hi, > > I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent > replies on the customer ticket in OTRS dashboard (URL :- > otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the > reply window and then send the email. Any clue? > > Regards, > > Kaushal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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