Hello, as per our research, it was certified but according to information directly from Pink Elephant the certification expired and from OTRS they informed to us that there was no interest on renewing it.
Check link below http://blog.kuhn-kt.de/?p=357&cpage=1#comment-4285 Off course that doesn't mean OTRS is or will not continue being as good as it has been, just there was no renewal process of the certification. Best Regards. 2013/3/13 Leonardo Certuche <leonardo.certu...@itconsultores.com.co> > Hello, > > Take a look at this link: > > http://www.pinkelephant.com/Templates/PinkVERIFY.aspx?id=1702&terms=otrs there > you'll find only *OTRS::ITSM 2.0* > > > On 13 March 2013 06:53, Jignesh Kakka (jkakka) <jka...@cisco.com> wrote: > >> AS per documents , I only see OTRS ITSM as ITIL Compliant. **** >> >> ** ** >> >> Is OTRS Helpdesk 3.1.7 also ITIL compliant ?**** >> >> ** ** >> >> ** ** >> >> Thanks,**** >> >> JIgnesh**** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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