Hello Guys, Today we realised that in our system, agents cannot attach any files when adding a note into a ticket.
Logs say the following [Wed Apr 17 11:31:57 2013] -e: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs//Kernel/System/Log.pm line 166. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Apr 17 11:31:57 2013 Message: Need Filename! Traceback (25299): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.24) Line: 68 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.24) Line: 153 Module: Kernel::Modules::AgentTicketActionCommon::Run (unknown version) Line: 418 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Apr 17 11:32:04 2013 Message: Invalid Challenge Token! Traceback (25299): Module: Kernel::Output::HTML::Layout::ChallengeTokenCheck (v1.381.2.13) Line: 1117 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 417 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Apr 17 11:32:27 2013 We have not done any changes, but function works fine on other actions (email, phone, etc) Any ideas will be appreciated. Best Regards. -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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