Hello Thanks for your response.
In fact, I've used the tree values, but my idea is to use just Subcategoría
since the other ones have already being filtered. So what I expected to
work was something like
$Self->{TicketAcl}->{'P1-A1-AD1-5'} = {
Properties => {
Process => {
ActivityDialogEntityID => ['AD1'],
},
Ticket => {
DynamicField_SubCategoria => ['[RegExp]^BUSINESS
APPLICATIONS'],
},
},
Possible => {
Ticket => {
Service => ['[RegExp]^Customer Support::Business*'],
State => ['open'],
},
},
};
2014/1/23 Gerald Young <cryth...@gmail.com>
> Just so anyone who follows this might like to know (I see your code is
> related to this, so this is redundant.)
> http://doc.otrs.org/3.2/en/html/customization.html#acl-reference
>
> This expects Type and DynamicField which has a name of Categoria (and also
> of name SubCategoria) must match those values (AND) together.
>
> But do you think your filter is too specific? (for instance, can you only
> choose to filter on DynamicField_SubCategoria because that's the most
> significant choice that affects the Possible?)
>
>
>
>
> On Thu, Jan 23, 2014 at 4:47 PM, Alvaro Cordero <alv...@gridshield.net>wrote:
>
>> Thanks Gerald,
>>
>> I am using OTRS 3.2.10 a sample looks like this. We are using Process
>> Module since it makes easier to create custom forms. I am using ACLs due to
>> a big list of Default Services available for all internal Customers
>>
>> It works as it goes, but if I enable either Field(Categoria or
>> SubCategoria) ACL just don't work.
>>
>> $Self->{TicketAcl}->{'P1-A1-AD1-5'} = {
>>
>> Properties => {
>>
>> Process => {
>>
>> ActivityDialogEntityID => ['AD1'],
>>
>> },
>>
>> Ticket => {
>>
>> Type => ['Type1'],
>>
>> #DynamicField_Categoria => ['CUSTOMER SUPPORT'],
>>
>> #DynamicField_SubCategoria => ['[RegExp]^BUSINESS
>> APPLICATIONS'],
>>
>> },
>>
>> },
>>
>> Possible => {
>>
>> Ticket => {
>>
>> Service => ['[RegExp]^Customer
>> Support::Business*'],
>>
>> State => ['open'],
>>
>> },
>>
>> },
>>
>> };
>>
>>
>> 2014/1/23 Gerald Young <cryth...@gmail.com>
>>
>>> What did you try in ACL? Could we see a sample? What version OTRS?
>>>
>>>
>>> On Thu, Jan 23, 2014 at 4:16 PM, Alvaro Cordero
>>> <alv...@gridshield.net>wrote:
>>>
>>>> Hello, I have been working on a deployment where we have two dynamic
>>>> Fields Called Category and SubCategory and then the services are defined
>>>> based on those two fields.
>>>>
>>>> I have been working on filtering the Services Available based on the
>>>> selection of the above dynamic Fields, but no matter what combination of
>>>> properties I do, I cannot get the ACL to work.
>>>>
>>>> I can filter services based on ticket type though.
>>>>
>>>> Has anyone achive something like that?
>>>>
>>>> Thanks
>>>>
>>>> --
>>>> ___________________________
>>>> Alvaro Cordero Retana
>>>>
>>>>
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>>>>
>>>
>>>
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>>
>>
>>
>> --
>> ___________________________
>> Alvaro Cordero Retana
>> Consultor de Tecnologias
>> Gridshield Monitoreo de Redes e
>> Infraestructura.
>> 2258-5757 ext 123
>> alv...@gridshield.net
>> www.gridshield.net
>>
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>
>
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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