Hello, I believe you don't need to create an ACL for that. There is a variable where you set the available state types for agents.
But you need to tell your OTRS version to help you finding it. Regards. On Fri, Sep 28, 2012 at 9:05 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: > Hi, > > Same question, reformulated to use an example: Can I use ACLs to hide the > "pending auto close-" state (of type "pending auto") in all agent GUIs > while keeping the ability to set this state from Generic Agent jobs? > > AFAIK, the hiding in GUI part is possible but I'm not sure if the ACLs > also apply to the Generic Agent. > > Thanks, > Bogdan > > > P.S: I'm just starting ACLs investigation and I'm not yet able to create > my own test. Google hasn't yielded a response. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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