Pablo, I believe it would have been easier to use a Dynamic Field for that
kind of data, that you can just enable or disable to show up in the
different screens.
Regards
2013/1/23 Pc Abrantes <pc.abran...@gmail.com>
> Hello Guys, I'm new to OTRS and Perl development and I'm having trouble
> adding some new fields to the customer ticket form.
>
> One of these fields is the ticket complexity. I've created the table
> "ticket_complexity" and associated it to the table "ticket". Then, I've
> created the file Kernel::System::Complexity.
>
> On the CustomerTicketMessage.dtl I've added the following code (PS.: this
> field is a combobox, but I've created as a text field just to see if it
> would work):
>
> ...
>
> <!-- dtl:block:TicketComplexity -->
> <div>
> <label for="Complexity" class="Mandatory">
> <span class="Marker">*</span>
> $Text{"Complexity"}:
> </label>
> <input title="Complexity" type="text" id="Complexity" name="Complexity"
> value="$QData{"Complexity"}" class="Validate_Required
> $QData{"ComplexityInvalid"}" />
> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field
> is required."}</p></div>
> <div id="ComplexityServerError" class="TooltipErrorMessage
> NoJavaScriptMessage$QData{"ComplexityInvalid"}" ><p>$Text{"This field is
> required."}</p></div>
> <div class="Clear"></div>
> </div>
> <!-- dtl:block:TicketComplexity -->
>
> ...
>
> When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't see
> this field. Can anyone help me? I'm using OTRS 3.1.12.
>
> Thank you.
> --
> *Paulo Cesar Abrantes*
>
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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