Hello,
You can, but then you have to make some modifications into the Code to
allow the non-master surveys to be sent.
You have to modify /opt/otrs/Kernel/System/Survey.pm, look for the query in
coments (#) and replace it with the entire query.
$Self->{DBObject}->Prepare(
# SQL => "SELECT id FROM survey WHERE status = 'Master'",
SQL => "SELECT s.id
FROM survey s, survey_queue sq, ticket t
WHERE s.id = sq.survey_id
and t.queue_id = sq.queue_id
and t.id = $Param{TicketID}
and s.status IN ('Valid', 'Master')",
Limit => 1,
);
Here is the link for the forum
http://forums.otterhub.org/viewtopic.php?f=62&t=6620
2013/1/25 Daniel <dan...@linux-nerd.de>
> Hey Gusys,
>
> anyone know if it is possible to have more then one Survey?
> I manage 4 Companys in my Ticket-System and each of them want to have
> a Survey but just one can be master and active :-(
>
>
>
> --
> Mit freundlichen Grüßen
> Daniel
> mailto:dan...@linux-nerd.de
>
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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