Hello Sameer, If you update the server you will need to update kix4otrs too, good news is Kix4otrs 6.0.0 is available for otrs 3.3.4
http://www.cape-it.de/current-kix4otrs.html Regards 2014-02-19 1:16 GMT-06:00 sameer khan <khanza...@hotmail.com>: > @fabian thanks for the update, it would be great if can send me your > update documentation, i can modify it for ubuntu if it requires it. just > one question by any chance are you using kix4otrs, if so did you updated it > as well. > > If some one can suggest, should i update kix4otrs as well. The problem i > see is kix4otrs might not be there for 3.2 though i haven't checked. > > > Thanks > > ------------------------------ > From: fabian.reicha...@cbs-consulting.de > To: otrs@otrs.org > Date: Wed, 19 Feb 2014 06:14:46 +0000 > > Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > Good morning, > > > > In my case I did the following, which worked perfectly fine: > > > > a. Update all installed AddOns to the latest possible version for OTRS 3.1 > > b. 3.1.x->3.2.12 (follow the upgrade document found here: > http://doc.otrs.org/3.2/en/html/upgrading.html > > > > c. Update all installed AddOns to the latest possible version for OTRS 3.2 > > d. 3.2.12->3.3.3 (follow the upgrade document found here: > http://doc.otrs.org/3.3/en/html/upgrading.html > > > > e. Update all installed AddOns to the latest possible version for OTRS 3.3 > > > > I practically did the same thing as you did. Moved to a new server and > update to the latest OTRS version, at that time 3.3.3. Worst part was, > moving from a Windows server to a CentOS server (the bad part was getting > rid of all Windows specific stuff in the config files). > > If you move to a CentOS (6.5) server, I can give you a small part of my > own upgrade documentation, with which you can easily install/update the > AddOns on the server directly using the "otrs.PackageManager.pl", kind of > a checklist thing. (would also work with RHEL 6.5) > > > > Just let me know. > > > > Cheers, > > Fabian > > > > > > *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag > von *sameer khan > *Gesendet:* Mittwoch, 19. Februar 2014 06:53 > *An:* OTRS > *Betreff:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > > > if i move from 3.1->3.2 do i have to install everything with itsm or just > the otrs help desk system will do . can any please clarify what should be > installed to move to 3.1->3.2 and then 3.2->3.3. > > > > > > I have otrs with itsm and kix4otrs installed currently on 3.1 > > > > > > Thanks > ------------------------------ > > From: mhill...@equuscs.com > To: otrs@otrs.org > Date: Tue, 18 Feb 2014 09:50:38 -0600 > Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > If I understand correctly and you are taking a backup of your 3.1 database > and restoring it to a different server on 3.3, you still need to run the > SQL extents scripts in the installers to do the database modifications. > You would do best to install the 3.1 version on the new system, then > upgrade to the 3.2.x path, then to 3.3. This way you can be sure you did > not miss any steps. > > > > *From:* otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org<otrs-boun...@otrs.org>] > *On Behalf Of *sameer khan > *Sent:* Tuesday, February 18, 2014 9:07 AM > *To:* OTRS > *Subject:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > > > the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the > 3.1.0 then do upgrade testing. Also just to point out i am also using > kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will > cause issue ? > > > > > > Thanks > ------------------------------ > > From: alv...@gridshield.net > Date: Tue, 18 Feb 2014 08:45:32 -0600 > To: otrs@otrs.org > Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > Also you need to download a install packages for 3.3 then your repository > will update to 3.3 > > > > Regards > > > > 2014-02-18 8:40 GMT-06:00 Reto Müller <reto_muel...@gmx.ch>: > > Hi > > As far as I know you have to update first to 3.2 and than to 3.3. I had no > problems to upgrade from 3.1 > 3.2 > 3.3 by following the steps in the OTRS > documentation. > http://doc.otrs.org/3.3/en/html/upgrading.html > > Cheers > Reto > > Am 18.02.14 15:27, schrieb sameer khan: > > Hi guys, > > > > I want to migrate from my 3.1.10 system to 3.3.4 ( new server). I have > tried the database dump, but i see it is not working properly i.e. in > package manager on 3.3.4 with database restored from 3.1.10 , i am still > packages 3.1.10 version that is from the old system. > > > > I only intend to keep the tickets data, CMDB and related data. > > > > > > > > Thanks > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > > > --------------------------------------------------------------------- OTRS > mailing list: otrs - Webpage: http://otrs.org/ Archive: > http://lists.otrs.org/pipermail/otrs To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- OTRS > mailing list: otrs - Webpage: http://otrs.org/ Archive: > http://lists.otrs.org/pipermail/otrs To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- OTRS > mailing list: otrs - Webpage: http://otrs.org/ Archive: > http://lists.otrs.org/pipermail/otrs To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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