Hello Simon, the way it works is how you described (It will notify all the agents who have read-write acces into the queue) what you request can be addressed by using notification event where you can chose whether to send it to everyone, or specific email address or even to the customer.
Regards 2014-05-09 5:10 GMT-06:00 Simon Allison <spalli...@southdowns.ac.uk>: > > > Hi, > > > > We have setup Queue escalation with OTRS, We did enable email notification > with the GenericAgent.pm config, but the emails go to everyone on the > queue, is there anyway we can just set it to an email address? > > > > > > Simon Allison > > South Downs College > > > > > > ********************************************************************** > This message may contain privileged and confidential information. > It is intended solely for the person to whom it is addressed. > If you are not the intended recipient, please notify the sender and delete > the message immediately. > > The text in this e-mail and any attachments should not be altered or > tampered with in any way. > Any views expressed in this message are those of the individual sender and > do not necessarily > reflect the views of South Downs College <http://www.southdowns.ac.uk>. > ********************************************************************** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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