Hello Allan, You can do that into General Catalog, There are the definition for all your classes including the Config Item Class.
The process on how to do that is a bit complicated, but basically, you need to create the class there and then in Config Item you can create the definition for that newly created class. Hope it helps. Regards On Thu, Feb 2, 2012 at 7:29 PM, Alan Murrell <amurr...@rcav.org> wrote: > Hello. > > I am running OTRS::ITSM v3.0.5. I am wanting to add a field to the > "Computer" and "Hardware" classes to enter a cost for the item. I found > the following post, which details how to do that, except it does not > detail what I need to click on to get to where I can edit the class > definition: > > http://lists.otrs.org/pipermail/otrs/2011-June/035972.html > > I also cam across <http://doc.otrs.org/itsm/1.2/en/html/ch11s02.html> > which says "If the five classes do not suffice to describe your IT > environment, further classes can be added via the "general catalog" link > in the OTRS::ITSM admin area." > > The screenshots appear to be what I am looking for, but under > "Admin::SysConfig", I have clicked on everything I can see that might > have anything to do with "ConfigItem" but am unable to find where to > add/edit/define classes. > > Where do I need to click, exactly, to edit the classes? > > Thanks, in advance, for your help. > > -Alan > > This e-mail is intended only for the individual named above. Any > distribution, use or copying of this e-mail or the information it contains > by other than an intended recipient is unauthorized. If you have received > this e-mail in error, please delete immediately. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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