Hello, That looks very similar to the errors that occur when migrating from otrs 3.x to otrs 4.x. That occurs because of the still unmigrated ITSM modules, if you put the url to the packages, it should show that the ITSM packages are not correctly deployed and if oyu ypgrade them too, the errors should disappear.
https://myhost.mydomain/otrs/index.pl?Action=AdminPackageManager Regards 2015-10-21 12:48 GMT-06:00 Stanford, Philip N. <p...@noc.ac.uk>: > Thanks Leonardo. > > The file /etc/httpd/conf.d/zzz_otrs.conf looks to be the same as the one > in the RPM (same mod time & character count, I’ve not actually done a diff > on them). > > Also SELinux is disabled. > > The RPM install preserved my (modified) /opt/otrs/Kernel/Config.pm file, > so I’ve also tried replacing that with the one out of the package, but that > didn’t make any difference either. > > I’ve also spotted that the ‘Directory index forbidden by Options > directive: /var/www/html/’ error occurs frequently on our working 3.x > systems so I think that’s probably not relevant. > > > > My line of least resistance here is probably to remove the old 4.0 install > and start again afresh with version 5, since there’s not much on it that I > actually want. > > Still a bit odd though. > > Phil > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Leonardo Certuche > *Sent:* 21 October 2015 17:23 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Issues when attempting to upgrade between OTRS 4.0 > and 5.0 > > > > It seems more like an issue with apache than otrs. Have you tried > overwriting the file /etc/httpd/conf.d/otrs.conf from a functional otrs 5 > installation to your migrated environment? > > Check also SELinux. > > El 21/10/2015 10:45 a. m., "Stanford, Philip N." <p...@noc.ac.uk> escribió: > > Hi > > I had a working OTRS 4 test system, minimally configured, built on > Centos 6.7 > > The system included OTRS::ITSM and packages such as FAQ, Master-Slave etc. > > I thought I would upgrade that to the released version of OTRS 5. > > I followed the procedure in > http://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html for > upgrading using the RPM, and didn’t note any errors. > > Apache starts OK, and can display the basic ‘unconfigured’ web page at the > bare domain address. > > > > If I go to http://myhost.mydomain/otrs/index.pl although I initially > get the login page, once I authenticate, there’s then a pause and I then > get ‘Internal Server Error’ on the web page and errors such as these in > the Apache error log: > > > > [Wed Oct 21 13:27:31 2015] [error] [client x.x.x.x] Directory index > forbidden by Options directive: /var/www/html/ > > [Wed Oct 21 13:28:56 2015] [error] Can't call method "FatalError" on an > undefined value at > /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 31.\n > > > > If I go to http://myhost.mydomain/otrs/customer.pl, similarly, I get the > initial customer login page, but then the same ‘Internal Server Error’ , > followed by this error in the Apache log: > > [Wed Oct 21 14:01:09 2015] [error] [Wed Oct 21 14:01:09 2015] -e: Got no > ConfigObject! at > /opt/otrs//Kernel/Output/HTML/CustomerHeaderMetaFAQSearch.pm line 24.\n > > > > I’ve tried stopping Apache, rebuilding the OTRS config and flushing the > cache (as ‘otrs’ userid not root, as advised in the installation > instructions) but it doesn’t make any difference. After the first > occurrence, I don’t get the login box again, just the ‘internal server > error’ on the web page. > > > > There’s no errors in /var/log/messages. > > Normally when upgrading between versions (major or minor) the ‘base’ OTRS > upgrade works fine, and I do the OTRS::ITSM, FAQ etc packages via the > Package Manager. > > I should add that I’ve tried using IE10 on a PC and current versions of > Chrome and Safari on a Mac so the issue isn’t related to browser. > > > > Any thoughts would be appreciated. > > Phil > > > > > > > > > > > ------------------------------ > > This message (and any attachments) is for the recipient only. NERC is > subject to the Freedom of Information Act 2000 and the contents of this > email and any reply you make may be disclosed by NERC unless it is exempt > from release under the Act. Any material supplied to NERC may be stored in > an electronic records management system. > ------------------------------ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ------------------------------ > This message (and any attachments) is for the recipient only. NERC is > subject to the Freedom of Information Act 2000 and the contents of this > email and any reply you make may be disclosed by NERC unless it is exempt > from release under the Act. Any material supplied to NERC may be stored in > an electronic records management system. > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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