Hello, Basically what you need to do is to create the set of categories with permissions into the different groups you want to access the Knowledge.
For example create Category FAQ 1 and add assign it to groups for queues A--M and so on. To bring access to the module, just give them ro acces into faq group. Regards. 2014-08-29 11:28 GMT-06:00 Brian van Veen <b...@nakamobile.com>: > Hello List! > > I need help on the following: > We want to create multiple knowledge bases, but don`t know how. > As an example I want to use FAQ1 for queues A till M and FAQ2 for queues N > till Z. > Can this be done? If so, please explain. > > Thanks in advance! > > Best Regards, > > *Brian van Veen* > > E-mail: b...@nakamobile.com > Mobile: +44 7937 950 860 <%2B44%207937%2095%200005> > Office: +41 81 511 5700 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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