Hello Stefano, Actually you can configure the system to automatically create the agents when they loging for the first time, you just need to configure the sync part and have the correct maping table.
When authenticating customers via AD, they don't get created into the local database nor syncronized, but you can configure múltiple customer sources so they can loging. Check the manual in chapter 11. http://doc.otrs.org/3.1/en/html/external-backends.html http://doc.otrs.org/3.1/en/html/customer-user-backend.html#multiple-customer-backends If not usign LDAP you can allow customer self registration. Regards. On Fri, Jul 6, 2012 at 11:49 AM, Stefano Ricci <stefano.ri...@riccimatic.com> wrote: > ok... > > but the problem is that.... i have to add the login through ldap, because i > have al lot of agents and a lot of customer.... to understand, one of the > customer company have 300 customer that have to login/send mail to open the > support tickets... > > i have to create manualy all of these profiles and after active the active > directory interface? > > > On 6 July 2012 18:29, Mike Eduard <m...@znuny.com> wrote: >> >> Hi Stefano, >> >> >> On 7/6/12 18:24 , Stefano Ricci wrote: >>> >>> now i solve the error 187... but i have this response >>> >>> [Fri Jul 6 18:18:45 2012][Notice][Kernel::System::Auth::LDAP::Auth] >>> User: adone\agente1 authentication failed, no LDAP entry >>> found!BaseDN='dc=adone,dc=lan', Filter='(sAMAccountName=adone\\agente1)', >>> (REMOTE_ADDR: xxxx). >>> [Fri Jul 6 18:18:45 2012][Error][Kernel::System::User::UserLookup][797] >>> No UserID found for 'adone\agente1'! >> >> >> You do not have an agent with username "adone\agente1" in OTRS. >> >> You need to create this agent via admin interface first. >> >> >> mike >> >> -- >> Mike Eduard >> Enterprise Services for OTRS >> >> Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany >> >> P: +49 (0) 30 60 98 54 18-0 >> F: +49 (0) 30 60 98 54 18-8 >> W: http://znuny.com >> >> Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg >> Managing Director: Martin Edenhofer >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
