Thanks Gerald,
I am using OTRS 3.2.10 a sample looks like this. We are using Process
Module since it makes easier to create custom forms. I am using ACLs due to
a big list of Default Services available for all internal Customers
It works as it goes, but if I enable either Field(Categoria or
SubCategoria) ACL just don't work.
$Self->{TicketAcl}->{'P1-A1-AD1-5'} = {
Properties => {
Process => {
ActivityDialogEntityID => ['AD1'],
},
Ticket => {
Type => ['Type1'],
#DynamicField_Categoria => ['CUSTOMER SUPPORT'],
#DynamicField_SubCategoria => ['[RegExp]^BUSINESS
APPLICATIONS'],
},
},
Possible => {
Ticket => {
Service => ['[RegExp]^Customer Support::Business*'],
State => ['open'],
},
},
};
2014/1/23 Gerald Young <cryth...@gmail.com>
> What did you try in ACL? Could we see a sample? What version OTRS?
>
>
> On Thu, Jan 23, 2014 at 4:16 PM, Alvaro Cordero <alv...@gridshield.net>wrote:
>
>> Hello, I have been working on a deployment where we have two dynamic
>> Fields Called Category and SubCategory and then the services are defined
>> based on those two fields.
>>
>> I have been working on filtering the Services Available based on the
>> selection of the above dynamic Fields, but no matter what combination of
>> properties I do, I cannot get the ACL to work.
>>
>> I can filter services based on ticket type though.
>>
>> Has anyone achive something like that?
>>
>> Thanks
>>
>> --
>> ___________________________
>> Alvaro Cordero Retana
>>
>>
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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