Hello Eddie,
Have you specified which fields are being sincronized into de local
database. If the autentication suceds, the next step is to create a local
copy of the agent, If that does not happen you will always get that
Check if you are missing the UseSync area. For more info Check Manual on
Chapter 11.
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
On Mon, Apr 2, 2012 at 9:19 AM, Eddie <brenddie+o...@gmail.com> wrote:
> Trying to set otrs so users from child domain can open tickets. By
> changing the Active Directory port from 389 to 3268 (global catalog port)
> and changing auth:uid to "userPrincipalName" , I can get users from the
> child domain to authenticate using "usern...@childdomain.parentdomain.com"
> at the login page. The user authenticates but otrs cant find/create a
> record for them with the following error:
>
> Authentication succeeded, but no customer record is found in the customer
> backend. Please contact your administrator.
>
>
> Apr 2 11:09:56 otrs OTRS-CGI-10[7503]:
> [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser:
> administra...@childdomain.parentdomain.com(CN=Administrator,CN=Users,DC=childdomain,DC=parentdomain,DC=com)
> authentication ok (REMOTE_ADDR: 10.10.10.6).
> Apr 2 11:09:56 otrs OTRS-CGI-10[7503]:
> [Error][Kernel::System::CustomerUser::SetPreferences][Line:504]: No such
> user 'administra...@childdomain.parentdomain.com'!
>
>
> Is this because otrs cant find the user under the baseDN?
>
> current baseDN: dc=parentdomain,dc=com
>
> is it posible to specify multiple baseDN like:
>
> baseDN= dc=parentdomain,dc=com;dc=childdomain,dc=parentdomain,dc=com
>
>
>
> How can I get users from the child domain to be able to use otrs to open
> tickets?
>
>
>
>
>
>
>
>
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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