Re: [otrs] LDAP error message: Authentication succeeded, but no customer record found in the customer backend

[Alvaro Cordero]

As Gerald said, what you need to do is to configure the sync section of the
LDAP configuration in your config.pm like the following

# agent data sync against ldap
     $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
     $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ldap.ip.address';
     $Self->{'AuthSyncModule::LDAP::BaseDN'} =
'DC=Domain,DC=example,DC=com';
     $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'user';
     $Self->{'AuthSyncModule::LDAP::UID'} ='sAMAccountName';
     #$Self->{'AuthSyncModule::LDAP::UID'} ='cn';
     $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'SearchUser';
     $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
   # DB -> LDAP
         UserFirstname => 'givenName',
         UserLastname  => 'sn',
         UserEmail     => 'mail',
    };


2013/5/21 Gerald Young <cryth...@gmail.com>

> This isn't true. You can query the customer data from the backend source.
> You don't have to import it to OTRS.
>
>
> On Tue, May 21, 2013 at 11:17 AM, Mario Zamora <mzam...@altus.co.cr>wrote:
>
>> You have to create the users in the customer database, LDAP is used only
>> to check if user and password matches. The customer database is the user
>> information for OTRS. And yes, you have to create one by one, or create a
>> script that reads users from ldap and writes to otrs database.
>>
>>
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-- 
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net

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