Gang -
I have been able to review this thread and want to give all of you an
update - our official response.
We have been in the process of entirely overhauling Proctor Labs for about
8 months. The code was written in an undesirable language, and it has
essentially been an entire rewrite of the current solution as well as adding
features and functionality - and things like the ability to reserve VMware
racks, Juniper racks and racks that are set up with various Data Center
components (hardware / software).
We also have been working on an enhanced support solution for products and
vRacks - which will be rolled out at the same time the new Proctor Labs site is
launched. As somebody mentioned, I understand that some people would like to
see 4-hour timeslots, however - just as many people don't - therefore we have
to either support both, or support the ability to allow you to link 4-hour
sessions together. The problem with that - is that there may not be the ability
to stay on the same rack if someone has the session before and after yours.
Also, time zones come into play - when will a session start, and when will it
end. I can guarantee that just as many people will be frustrated with the start
and end times as will be content. In a nutshell, there are several things we've
been working through to ensure that a majority of our customers are happy. At
the moment, I can't give an exact date as to when this new Proctor Labs
solution will be pushed live, just know that I am impati
ent and my web team knows this! ;-)
Also - addressing someone's comments suggesting that we don't fix product
errors...that is not accurate. As product versions are released, known errors
are fixed. Let's face it - I would love to commit to having a 100% error free
product, but after running this company for over 12 years, I've come to realize
that it is nearly impossible to expect that. We do, however, provide
industry-leading support (much better than any of our competitors) and we shoot
to fix known errors / bugs with updated products.
I greatly appreciate everyone's valuable feedback, and we will continue to
work on enhancements to everything we offer to maintain our position as a
leader in this market.
Regards,
Wayne A. Lawson II - CCIE #5244
Founder & President
IPexpert, Inc., Proctor Labs, Inc., Masonic e-Institute of Technology, Inc., &
Platinum, Inc.
Mobile: +1.810.334.1564
eFax: +1.810.454.0130
Email: [email protected]
Connect @ www.WayneLawson.com
:: Message sent from iPhone.
On May 31, 2012, at 3:50 PM, Lukasz <[email protected]> wrote:
> My thought on this...if that idea would be profitable IPx would have it. My
> understanding is that the vrack is cheap as petrol in Saudi Arabia and if you
> miss your 4 hours then that is your problem. You can imagine that if the 8
> hour slot ends there has to be person (on call) in case the router does not
> recover. If you think about it then you know why 4 hour time slot does not
> work for IPx. That means they need to use more resources to cover something
> which is very cheap and I guess probably not very profitable for them.
>
> I think question goes to this. If you want to have 4 hour time slot would you
> be able to pay more for vrack? If so how much would you be able to spend? I
> prefer to have 8 hours slots for $25 and maybe waste couple of hours
> (unfortunately) because I live in Europe.
>
> Alternatively you can buy 4 switches (around $600) and connect them into your
> GNS and never think about time difference again.
>
>
> Lukasz
>
> On 2012-05-31 19:13, Edgar Mauricio Diaz Orellana wrote:
>> i'm on the same ....
>>
>> need 4 hour slots instead 8hours... because ... when we start as CCIE
>> candidate to practice the labs, we don't had the enough
>> mind strong to start at 8hour lab...
>>
>> another interesting point of view.
>>
>>
>>
>> On Thu, May 31, 2012 at 11:45 AM, Ken Wyan <[email protected]> wrote:
>>
>>> When I asked for a fraction of time , sales person told it's not possible.
>>> My case was I needed about 11 hour time slots. I told xxxxxxx company
>>> provides such facility but IPX told they are training candidates for 8 hour
>>> slots & their timeslot period was designed for this purpose.
>>>
>>> One support guy was kind enough to give me few hours extension at the end
>>> of session (if there are enough free racks for next session). I appreciate
>>> his help.
>>>
>>> But other support guy needed one additional voucher even if I ask to start
>>> my session 2~3 hours before start time. (eventhough this approach can earn
>>> some extra money from pressurised candidates , in long run it's not good
>>> for vendor)
>>>
>>> (I needed additional hours to check everything very well & findout my
>>> mistakes before the exam ; definitely nobody can spare 16hours
>>> continuously)
>>>
>>> This is my experience with Proctorlabs
>>>
>>>
>>>
>>>
>>> On Thu, May 31, 2012 at 7:34 PM, Rob Pool <[email protected]> wrote:
>>>
>>> > Nick,
>>> >
>>> >
>>> > I bought my End-to-End solution in Oct 2010 and was told by my sales
>>> > person that they were working on a 4 hour time slot at that time. So,
>>> your
>>> > argument that it takes time to work on the technical issues doesn't
>>> really
>>> > fly. They've had plenty of time and it's clearly been an imitative that
>>> for
>>> > whatever reason they've decided wasn't a priority.
>>> >
>>> >
>>> >
>>> > ________________________________
>>> > From: Nick Bonifacio <[email protected]>
>>> > To: Jay McMickle <[email protected]>; Rob Pool <[email protected]>
>>> > Cc: "[email protected]" <[email protected]>; "
>>> > [email protected]" <[email protected]>
>>> > Sent: Thursday, May 31, 2012 9:56 AM
>>> > Subject: Re: [OSL | CCIE_RS] vrack time slots availability
>>> >
>>> >
>>> > In their defense (Marko and IPX), they are working on it but the
>>> logistics
>>> > are a little tricky. I don't think you can just flip a switch and
>>> > institute 4 hour blocks. It will have to be tested, Beta tested and then
>>> > tested again. You also have to take in account who will get the short
>>> end
>>> > of the stick. Since most blocks are based on PST, other time zones may
>>> > start complaining if a 4 hour block system is implemented.
>>> >
>>> >
>>> >
>>> > From: Jay McMickle <[email protected]>
>>> > To: Rob Pool <[email protected]>
>>> > Cc: "[email protected]" <[email protected]>; "
>>> > [email protected]" <[email protected]>
>>> > Sent: Thursday, May 31, 2012 7:56 AM
>>> > Subject: Re: [OSL | CCIE_RS] vrack time slots availability
>>> >
>>> > Uh oh. I think I hear Marco coming. You are sooooo in trouble!
>>> > ;)
>>> >
>>> > Regards,
>>> > Jay McMickle- CCIE #35355 (R&S)
>>> > Sent from iJay
>>> >
>>> > On May 31, 2012, at 6:22 AM, Rob Pool <[email protected]> wrote:
>>> >
>>> > > Nothing against IPX, because they've provided invaluable training
>>> > material. However, they've been talking about 4 hour time slots at least
>>> a
>>> > couple years and it hasn't happened yet. I went out and bought my own
>>> rack
>>> > of gear to the tune of over $11k. Fortunately for those that haven't done
>>> > that yet, the prices have dropped significantly and you could probably do
>>> > it for less than half of that. My suggestion is do the same if you want
>>> > the freedom and flexibility to train when you have time. Also, the best
>>> way
>>> > to institute change is with your money going somewhere else. A vendor can
>>> > ignore requests when you're still spending money, but they can't if
>>> > revenues are dropping.
>>> > >
>>> > > Sent from my
>>> > iPhone
>>> > >
>>> > > On May 31, 2012, at 4:43 AM, [email protected] wrote:
>>> > >
>>> > >> Hello IP Experts,
>>> > >>
>>> > >> A few weeks if not months ago I asked the same already, whether there
>>> > will be a chance for booking the vracks for 4hour slots instead of
>>> current
>>> > 8hours. The reasoning why I provided that time and looked like there are
>>> > much more people from this community who are interested in the same than
>>> > anyone including me could expect.
>>> > >>
>>> > >> The response from the IPX instructor that time was that IPX is
>>> thinking
>>> > of implementing 4hour slots but had not definite plan for that. Let me
>>> > therefore ask you again the same, will you please make the 4hour vrack
>>> time
>>> > slots available for those who are based in Europe, those who just need to
>>> > spend labbing time on individual technologies and are not interested yet
>>> in
>>> > practicing the mock
>>> > labs where 8hour slots are understandable?
>>> > >>
>>> > >> Marian Franc
>>> > >>
>>> > >> _______________________________________________
>>> > >> For more information regarding industry leading CCIE Lab training,
>>> > please visit www.ipexpert.com
>>> > >>
>>> > >> Are you a CCNP or CCIE and looking for a job? Check out
>>> > www.PlatinumPlacement.com <http://www.platinumplacement.com/>
>>> > >>
>>> > >> http://onlinestudylist.com/mailman/listinfo/ccie_rs
>>> > > _______________________________________________
>>> > > For more information regarding industry leading CCIE Lab training,
>>> > please visit www.ipexpert.com
>>> > >
>>> > > Are you a CCNP or CCIE and looking for a job? Check out
>>> > www.PlatinumPlacement.com <http://www.platinumplacement.com/>
>>> > >
>>> > > http://onlinestudylist.com/mailman/listinfo/ccie_rs
>>> > _______________________________________________
>>> > For more information regarding industry leading CCIE Lab training, please
>>> > visit www.ipexpert.com
>>> >
>>> > Are you a CCNP or CCIE and looking for a job? Check out
>>> > www.PlatinumPlacement.com <http://www.platinumplacement.com/>
>>> >
>>> > http://onlinestudylist.com/mailman/listinfo/ccie_rs
>>> > _______________________________________________
>>> > For more information regarding industry leading CCIE Lab training, please
>>> > visit www.ipexpert.com
>>> >
>>> > Are you a CCNP or CCIE and looking for a job? Check out
>>> > www.PlatinumPlacement.com <http://www.platinumplacement.com/>
>>> >
>>> > http://onlinestudylist.com/mailman/listinfo/ccie_rs
>>> >
>>> _______________________________________________
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com
>>>
>>> Are you a CCNP or CCIE and looking for a job? Check out
>>> www.PlatinumPlacement.com
>>>
>>> http://onlinestudylist.com/mailman/listinfo/ccie_rs
>>>
> _______________________________________________
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
> http://onlinestudylist.com/mailman/listinfo/ccie_rs
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
http://onlinestudylist.com/mailman/listinfo/ccie_rs
