Thanks, Wayne. Maybe two scheduling systems would be your fix. 8 hour blocks to left, 4 hour non-contiguous blocks to the right.
Customers will kill a business due to it not hearing customer requests. We do appreciate the great product and I know errors are fixed. It's also up to us to email the support address when we find them as it helps everyone. Thanks again. Regards, Jay McMickle- CCIE #35355 (R&S) Sent from iJay On May 31, 2012, at 4:42 PM, Wayne Lawson <[email protected]> wrote: > Gang - > > I have been able to review this thread and want to give all of you an > update - our official response. > > We have been in the process of entirely overhauling Proctor Labs for > about 8 months. The code was written in an undesirable language, and it has > essentially been an entire rewrite of the current solution as well as adding > features and functionality - and things like the ability to reserve VMware > racks, Juniper racks and racks that are set up with various Data Center > components (hardware / software). > > We also have been working on an enhanced support solution for products > and vRacks - which will be rolled out at the same time the new Proctor Labs > site is launched. As somebody mentioned, I understand that some people would > like to see 4-hour timeslots, however - just as many people don't - therefore > we have to either support both, or support the ability to allow you to link > 4-hour sessions together. The problem with that - is that there may not be > the ability to stay on the same rack if someone has the session before and > after yours. Also, time zones come into play - when will a session start, and > when will it end. I can guarantee that just as many people will be frustrated > with the start and end times as will be content. In a nutshell, there are > several things we've been working through to ensure that a majority of our > customers are happy. At the moment, I can't give an exact date as to when > this new Proctor Labs solution will be pushed live, just know that I am impat i > ent and my web team knows this! ;-) > > Also - addressing someone's comments suggesting that we don't fix product > errors...that is not accurate. As product versions are released, known errors > are fixed. Let's face it - I would love to commit to having a 100% error free > product, but after running this company for over 12 years, I've come to > realize that it is nearly impossible to expect that. We do, however, provide > industry-leading support (much better than any of our competitors) and we > shoot to fix known errors / bugs with updated products. > > I greatly appreciate everyone's valuable feedback, and we will continue > to work on enhancements to everything we offer to maintain our position as a > leader in this market. > > Regards, > > Wayne A. Lawson II - CCIE #5244 > Founder & President > IPexpert, Inc., Proctor Labs, Inc., Masonic e-Institute of Technology, Inc., > & Platinum, Inc. > > Mobile: +1.810.334.1564 > eFax: +1.810.454.0130 > Email: [email protected] > Connect @ www.WayneLawson.com > > :: Message sent from iPhone. > > On May 31, 2012, at 3:50 PM, Lukasz <[email protected]> wrote: > >> My thought on this...if that idea would be profitable IPx would have it. My >> understanding is that the vrack is cheap as petrol in Saudi Arabia and if >> you miss your 4 hours then that is your problem. You can imagine that if the >> 8 hour slot ends there has to be person (on call) in case the router does >> not recover. If you think about it then you know why 4 hour time slot does >> not work for IPx. That means they need to use more resources to cover >> something which is very cheap and I guess probably not very profitable for >> them. >> >> I think question goes to this. If you want to have 4 hour time slot would >> you be able to pay more for vrack? If so how much would you be able to >> spend? I prefer to have 8 hours slots for $25 and maybe waste couple of >> hours (unfortunately) because I live in Europe. >> >> Alternatively you can buy 4 switches (around $600) and connect them into >> your GNS and never think about time difference again. >> >> >> Lukasz >> >> On 2012-05-31 19:13, Edgar Mauricio Diaz Orellana wrote: >>> i'm on the same .... >>> >>> need 4 hour slots instead 8hours... because ... when we start as CCIE >>> candidate to practice the labs, we don't had the enough >>> mind strong to start at 8hour lab... >>> >>> another interesting point of view. >>> >>> >>> >>> On Thu, May 31, 2012 at 11:45 AM, Ken Wyan <[email protected]> wrote: >>> >>>> When I asked for a fraction of time , sales person told it's not possible. >>>> My case was I needed about 11 hour time slots. I told xxxxxxx company >>>> provides such facility but IPX told they are training candidates for 8 hour >>>> slots & their timeslot period was designed for this purpose. >>>> >>>> One support guy was kind enough to give me few hours extension at the end >>>> of session (if there are enough free racks for next session). I appreciate >>>> his help. >>>> >>>> But other support guy needed one additional voucher even if I ask to start >>>> my session 2~3 hours before start time. (eventhough this approach can earn >>>> some extra money from pressurised candidates , in long run it's not good >>>> for vendor) >>>> >>>> (I needed additional hours to check everything very well & findout my >>>> mistakes before the exam ; definitely nobody can spare 16hours >>>> continuously) >>>> >>>> This is my experience with Proctorlabs >>>> >>>> >>>> >>>> >>>> On Thu, May 31, 2012 at 7:34 PM, Rob Pool <[email protected]> wrote: >>>> >>>>> Nick, >>>>> >>>>> >>>>> I bought my End-to-End solution in Oct 2010 and was told by my sales >>>>> person that they were working on a 4 hour time slot at that time. So, >>>> your >>>>> argument that it takes time to work on the technical issues doesn't >>>> really >>>>> fly. They've had plenty of time and it's clearly been an imitative that >>>> for >>>>> whatever reason they've decided wasn't a priority. >>>>> >>>>> >>>>> >>>>> ________________________________ >>>>> From: Nick Bonifacio <[email protected]> >>>>> To: Jay McMickle <[email protected]>; Rob Pool <[email protected]> >>>>> Cc: "[email protected]" <[email protected]>; " >>>>> [email protected]" <[email protected]> >>>>> Sent: Thursday, May 31, 2012 9:56 AM >>>>> Subject: Re: [OSL | CCIE_RS] vrack time slots availability >>>>> >>>>> >>>>> In their defense (Marko and IPX), they are working on it but the >>>> logistics >>>>> are a little tricky. I don't think you can just flip a switch and >>>>> institute 4 hour blocks. It will have to be tested, Beta tested and then >>>>> tested again. You also have to take in account who will get the short >>>> end >>>>> of the stick. Since most blocks are based on PST, other time zones may >>>>> start complaining if a 4 hour block system is implemented. >>>>> >>>>> >>>>> >>>>> From: Jay McMickle <[email protected]> >>>>> To: Rob Pool <[email protected]> >>>>> Cc: "[email protected]" <[email protected]>; " >>>>> [email protected]" <[email protected]> >>>>> Sent: Thursday, May 31, 2012 7:56 AM >>>>> Subject: Re: [OSL | CCIE_RS] vrack time slots availability >>>>> >>>>> Uh oh. I think I hear Marco coming. You are sooooo in trouble! >>>>> ;) >>>>> >>>>> Regards, >>>>> Jay McMickle- CCIE #35355 (R&S) >>>>> Sent from iJay >>>>> >>>>> On May 31, 2012, at 6:22 AM, Rob Pool <[email protected]> wrote: >>>>> >>>>>> Nothing against IPX, because they've provided invaluable training >>>>> material. However, they've been talking about 4 hour time slots at least >>>> a >>>>> couple years and it hasn't happened yet. I went out and bought my own >>>> rack >>>>> of gear to the tune of over $11k. Fortunately for those that haven't done >>>>> that yet, the prices have dropped significantly and you could probably do >>>>> it for less than half of that. My suggestion is do the same if you want >>>>> the freedom and flexibility to train when you have time. Also, the best >>>> way >>>>> to institute change is with your money going somewhere else. A vendor can >>>>> ignore requests when you're still spending money, but they can't if >>>>> revenues are dropping. >>>>>> >>>>>> Sent from my >>>>> iPhone >>>>>> >>>>>> On May 31, 2012, at 4:43 AM, [email protected] wrote: >>>>>> >>>>>>> Hello IP Experts, >>>>>>> >>>>>>> A few weeks if not months ago I asked the same already, whether there >>>>> will be a chance for booking the vracks for 4hour slots instead of >>>> current >>>>> 8hours. The reasoning why I provided that time and looked like there are >>>>> much more people from this community who are interested in the same than >>>>> anyone including me could expect. >>>>>>> >>>>>>> The response from the IPX instructor that time was that IPX is >>>> thinking >>>>> of implementing 4hour slots but had not definite plan for that. Let me >>>>> therefore ask you again the same, will you please make the 4hour vrack >>>> time >>>>> slots available for those who are based in Europe, those who just need to >>>>> spend labbing time on individual technologies and are not interested yet >>>> in >>>>> practicing the mock >>>>> labs where 8hour slots are understandable? >>>>>>> >>>>>>> Marian Franc >>>>>>> >>>>>>> _______________________________________________ >>>>>>> For more information regarding industry leading CCIE Lab training, >>>>> please visit www.ipexpert.com >>>>>>> >>>>>>> Are you a CCNP or CCIE and looking for a job? Check out >>>>> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >>>>>>> >>>>>>> http://onlinestudylist.com/mailman/listinfo/ccie_rs >>>>>> _______________________________________________ >>>>>> For more information regarding industry leading CCIE Lab training, >>>>> please visit www.ipexpert.com >>>>>> >>>>>> Are you a CCNP or CCIE and looking for a job? Check out >>>>> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >>>>>> >>>>>> http://onlinestudylist.com/mailman/listinfo/ccie_rs >>>>> _______________________________________________ >>>>> For more information regarding industry leading CCIE Lab training, please >>>>> visit www.ipexpert.com >>>>> >>>>> Are you a CCNP or CCIE and looking for a job? Check out >>>>> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >>>>> >>>>> http://onlinestudylist.com/mailman/listinfo/ccie_rs >>>>> _______________________________________________ >>>>> For more information regarding industry leading CCIE Lab training, please >>>>> visit www.ipexpert.com >>>>> >>>>> Are you a CCNP or CCIE and looking for a job? Check out >>>>> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >>>>> >>>>> http://onlinestudylist.com/mailman/listinfo/ccie_rs >>>>> >>>> _______________________________________________ >>>> For more information regarding industry leading CCIE Lab training, please >>>> visit www.ipexpert.com >>>> >>>> Are you a CCNP or CCIE and looking for a job? Check out >>>> www.PlatinumPlacement.com >>>> >>>> http://onlinestudylist.com/mailman/listinfo/ccie_rs >>>> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> >> http://onlinestudylist.com/mailman/listinfo/ccie_rs > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > http://onlinestudylist.com/mailman/listinfo/ccie_rs _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://onlinestudylist.com/mailman/listinfo/ccie_rs
