Re: [AFMUG] Alexa Troubleshooting

[Nate Burke]

No, it just cuts off in the middle of a song.

On 9/3/2024 2:57 PM, Josh Luthman wrote:

Does it stop at the end of a song?  That seems like a frequency issue if you Google (search) this.

On Tue, Sep 3, 2024 at 11:19 AM Nate Burke <n...@blastcomm.com> wrote:

    Customer confirmed that it should just be using Amazon music.

    On 9/3/2024 9:40 AM, Bill Prince wrote:

    That's a better question. Does Alexa only play music from Amazon,
    or does it go to your audio streamer of preference?

    I have no idea. I like to play music from our in-house media server.


    bp
    <part15sbs{at}gmail{dot}com>
    On 9/3/2024 7:22 AM, Nate Burke wrote:

    Good question, I'll have to find out.  I just presumed that when
    you tell Alexa to play music, it just plays it from amazon music.

    On 9/3/2024 9:13 AM, Bill Prince wrote:

    Is his Spotify account paid up?

    bp
    <part15sbs{at}gmail{dot}com>
    On 9/3/2024 7:11 AM, Nate Burke wrote:

    Both of them stop abruptly.

    On 9/3/2024 7:10 AM, Josh Luthman wrote:

    Both of them stop or just the 1?

    On Mon, Sep 2, 2024 at 6:40 PM Nate Burke
    <n...@blastcomm.com> wrote:

        I don't use Alexa units, so maybe someone who uses them
        could help me
        figure out how the back-end connectivity works.  I have a
        business
        customer that has 2 wifi Alexa speakers in his office. He
        uses them to
        play music, somehow they must sync together because they
        both play the
        same thing.  About a week ago, he started complaining
        that the music
        runs for a few minutes, then stops.  Can't find any
        connectivity issues
        from the WAN side, so I went to his shop and verified
        that yes, if you
        tell alexa to play smooth jazz, it will play it for 3-4
        minutes, then
        just abruptly stop.  I don't see any connectivity issues
        when it
        happens, My laptop stays connected to the WIFI and is
        pinging 8.8.8.8
        without issue.  And even if there is a blip, I'd presume
        that there's
        some level of caching that it would buffer across.  The
        Customer already
        replaced his router, and said that it did not fix the issue.

        If the speakers lose sync with each other, would that
        abruptly stop
        them?    I'm not sure what else to troubleshoot, short of
        getting a set
        of them and trying to replicate it.  Which I sure would
        run for weeks on
        end without an issue.

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