Isn’t Alexa supposed to be intelligent? Why not ask Alexa, why did you stop
playing music?
On a related note, I have always wondered why people go to their ISP first when
troubleshooting any service or device. Is it because they think it’s likely an
Internet problem? Or because their ISP offers live support while all they get
from service or device providers is an FAQ? It’s like if my fridge stops
making ice, I don’t call the electric company.
From: AF <af-boun...@af.afmug.com> On Behalf Of Bill Prince
Sent: Tuesday, September 3, 2024 9:41 AM
To: af@af.afmug.com
Subject: Re: [AFMUG] Alexa Troubleshooting
That's a better question. Does Alexa only play music from Amazon, or does it go
to your audio streamer of preference?
I have no idea. I like to play music from our in-house media server.
bp
<part15sbs{at}gmail{dot}com>
On 9/3/2024 7:22 AM, Nate Burke wrote:
Good question, I'll have to find out. I just presumed that when you tell Alexa
to play music, it just plays it from amazon music.
On 9/3/2024 9:13 AM, Bill Prince wrote:
Is his Spotify account paid up?
bp
<part15sbs{at}gmail{dot}com>
On 9/3/2024 7:11 AM, Nate Burke wrote:
Both of them stop abruptly.
On 9/3/2024 7:10 AM, Josh Luthman wrote:
Both of them stop or just the 1?
On Mon, Sep 2, 2024 at 6:40 PM Nate Burke <n...@blastcomm.com
<mailto:n...@blastcomm.com> > wrote:
I don't use Alexa units, so maybe someone who uses them could help me
figure out how the back-end connectivity works. I have a business
customer that has 2 wifi Alexa speakers in his office. He uses them to
play music, somehow they must sync together because they both play the
same thing. About a week ago, he started complaining that the music
runs for a few minutes, then stops. Can't find any connectivity issues
from the WAN side, so I went to his shop and verified that yes, if you
tell alexa to play smooth jazz, it will play it for 3-4 minutes, then
just abruptly stop. I don't see any connectivity issues when it
happens, My laptop stays connected to the WIFI and is pinging 8.8.8.8
without issue. And even if there is a blip, I'd presume that there's
some level of caching that it would buffer across. The Customer already
replaced his router, and said that it did not fix the issue.
If the speakers lose sync with each other, would that abruptly stop
them? I'm not sure what else to troubleshoot, short of getting a set
of them and trying to replicate it. Which I sure would run for weeks on
end without an issue.
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