I'd check to see if there's an ntp option on the router to make sure the
devices are time synced
On Tue, Sep 3, 2024, 7:15 PM Bill Prince <part15...@gmail.com> wrote:
> Try Google Home.
>
>
> bp
> <part15sbs{at}gmail{dot}com>
>
> On 9/3/2024 2:30 PM, Nate Burke wrote:
>
> I was there when it happened at least 3 times. 'Alexa, play jass music'
> Runs for 5-7 minutes and just cuts off.
> On 9/3/2024 4:21 PM, Josh Luthman wrote:
>
> Is that what they told you or did you actually double check?
>
> On Tue, Sep 3, 2024 at 4:39 PM Nate Burke <n...@blastcomm.com> wrote:
>
>> No, it just cuts off in the middle of a song.
>> On 9/3/2024 2:57 PM, Josh Luthman wrote:
>>
>> Does it stop at the end of a song? That seems like a frequency issue if
>> you Google (search) this.
>>
>> On Tue, Sep 3, 2024 at 11:19 AM Nate Burke <n...@blastcomm.com> wrote:
>>
>>> Customer confirmed that it should just be using Amazon music.
>>> On 9/3/2024 9:40 AM, Bill Prince wrote:
>>>
>>> That's a better question. Does Alexa only play music from Amazon, or
>>> does it go to your audio streamer of preference?
>>>
>>> I have no idea. I like to play music from our in-house media server.
>>>
>>>
>>> bp
>>> <part15sbs{at}gmail{dot}com>
>>>
>>> On 9/3/2024 7:22 AM, Nate Burke wrote:
>>>
>>> Good question, I'll have to find out. I just presumed that when you
>>> tell Alexa to play music, it just plays it from amazon music.
>>> On 9/3/2024 9:13 AM, Bill Prince wrote:
>>>
>>> Is his Spotify account paid up?
>>>
>>> bp
>>> <part15sbs{at}gmail{dot}com>
>>>
>>> On 9/3/2024 7:11 AM, Nate Burke wrote:
>>>
>>> Both of them stop abruptly.
>>> On 9/3/2024 7:10 AM, Josh Luthman wrote:
>>>
>>> Both of them stop or just the 1?
>>>
>>> On Mon, Sep 2, 2024 at 6:40 PM Nate Burke <n...@blastcomm.com> wrote:
>>>
>>>> I don't use Alexa units, so maybe someone who uses them could help me
>>>> figure out how the back-end connectivity works. I have a business
>>>> customer that has 2 wifi Alexa speakers in his office. He uses them to
>>>> play music, somehow they must sync together because they both play the
>>>> same thing. About a week ago, he started complaining that the music
>>>> runs for a few minutes, then stops. Can't find any connectivity issues
>>>> from the WAN side, so I went to his shop and verified that yes, if you
>>>> tell alexa to play smooth jazz, it will play it for 3-4 minutes, then
>>>> just abruptly stop. I don't see any connectivity issues when it
>>>> happens, My laptop stays connected to the WIFI and is pinging 8.8.8.8
>>>> without issue. And even if there is a blip, I'd presume that there's
>>>> some level of caching that it would buffer across. The Customer
>>>> already
>>>> replaced his router, and said that it did not fix the issue.
>>>>
>>>> If the speakers lose sync with each other, would that abruptly stop
>>>> them? I'm not sure what else to troubleshoot, short of getting a set
>>>> of them and trying to replicate it. Which I sure would run for weeks
>>>> on
>>>> end without an issue.
>>>>
>>>>
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>>>
>>>
>>>
>>>
>>>
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