Does it stop at the end of a song? That seems like a frequency issue if
you Google (search) this.
On Tue, Sep 3, 2024 at 11:19 AM Nate Burke <n...@blastcomm.com> wrote:
> Customer confirmed that it should just be using Amazon music.
> On 9/3/2024 9:40 AM, Bill Prince wrote:
>
> That's a better question. Does Alexa only play music from Amazon, or does
> it go to your audio streamer of preference?
>
> I have no idea. I like to play music from our in-house media server.
>
>
> bp
> <part15sbs{at}gmail{dot}com>
>
> On 9/3/2024 7:22 AM, Nate Burke wrote:
>
> Good question, I'll have to find out. I just presumed that when you tell
> Alexa to play music, it just plays it from amazon music.
> On 9/3/2024 9:13 AM, Bill Prince wrote:
>
> Is his Spotify account paid up?
>
> bp
> <part15sbs{at}gmail{dot}com>
>
> On 9/3/2024 7:11 AM, Nate Burke wrote:
>
> Both of them stop abruptly.
> On 9/3/2024 7:10 AM, Josh Luthman wrote:
>
> Both of them stop or just the 1?
>
> On Mon, Sep 2, 2024 at 6:40 PM Nate Burke <n...@blastcomm.com> wrote:
>
>> I don't use Alexa units, so maybe someone who uses them could help me
>> figure out how the back-end connectivity works. I have a business
>> customer that has 2 wifi Alexa speakers in his office. He uses them to
>> play music, somehow they must sync together because they both play the
>> same thing. About a week ago, he started complaining that the music
>> runs for a few minutes, then stops. Can't find any connectivity issues
>> from the WAN side, so I went to his shop and verified that yes, if you
>> tell alexa to play smooth jazz, it will play it for 3-4 minutes, then
>> just abruptly stop. I don't see any connectivity issues when it
>> happens, My laptop stays connected to the WIFI and is pinging 8.8.8.8
>> without issue. And even if there is a blip, I'd presume that there's
>> some level of caching that it would buffer across. The Customer already
>> replaced his router, and said that it did not fix the issue.
>>
>> If the speakers lose sync with each other, would that abruptly stop
>> them? I'm not sure what else to troubleshoot, short of getting a set
>> of them and trying to replicate it. Which I sure would run for weeks on
>> end without an issue.
>>
>>
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