Customer confirmed that it should just be using Amazon music.
On 9/3/2024 9:40 AM, Bill Prince wrote:
That's a better question. Does Alexa only play music from Amazon, or
does it go to your audio streamer of preference?
I have no idea. I like to play music from our in-house media server.
bp
<part15sbs{at}gmail{dot}com>
On 9/3/2024 7:22 AM, Nate Burke wrote:
Good question, I'll have to find out. I just presumed that when you
tell Alexa to play music, it just plays it from amazon music.
On 9/3/2024 9:13 AM, Bill Prince wrote:
Is his Spotify account paid up?
bp
<part15sbs{at}gmail{dot}com>
On 9/3/2024 7:11 AM, Nate Burke wrote:
Both of them stop abruptly.
On 9/3/2024 7:10 AM, Josh Luthman wrote:
Both of them stop or just the 1?
On Mon, Sep 2, 2024 at 6:40 PM Nate Burke <n...@blastcomm.com> wrote:
I don't use Alexa units, so maybe someone who uses them could
help me
figure out how the back-end connectivity works. I have a
business
customer that has 2 wifi Alexa speakers in his office. He uses
them to
play music, somehow they must sync together because they both
play the
same thing. About a week ago, he started complaining that the
music
runs for a few minutes, then stops. Can't find any
connectivity issues
from the WAN side, so I went to his shop and verified that
yes, if you
tell alexa to play smooth jazz, it will play it for 3-4
minutes, then
just abruptly stop. I don't see any connectivity issues when it
happens, My laptop stays connected to the WIFI and is pinging
8.8.8.8
without issue. And even if there is a blip, I'd presume that
there's
some level of caching that it would buffer across. The
Customer already
replaced his router, and said that it did not fix the issue.
If the speakers lose sync with each other, would that abruptly
stop
them? I'm not sure what else to troubleshoot, short of
getting a set
of them and trying to replicate it. Which I sure would run
for weeks on
end without an issue.
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