Is that what they told you or did you actually double check?
On Tue, Sep 3, 2024 at 4:39 PM Nate Burke <n...@blastcomm.com> wrote:
> No, it just cuts off in the middle of a song.
> On 9/3/2024 2:57 PM, Josh Luthman wrote:
>
> Does it stop at the end of a song? That seems like a frequency issue if
> you Google (search) this.
>
> On Tue, Sep 3, 2024 at 11:19 AM Nate Burke <n...@blastcomm.com> wrote:
>
>> Customer confirmed that it should just be using Amazon music.
>> On 9/3/2024 9:40 AM, Bill Prince wrote:
>>
>> That's a better question. Does Alexa only play music from Amazon, or does
>> it go to your audio streamer of preference?
>>
>> I have no idea. I like to play music from our in-house media server.
>>
>>
>> bp
>> <part15sbs{at}gmail{dot}com>
>>
>> On 9/3/2024 7:22 AM, Nate Burke wrote:
>>
>> Good question, I'll have to find out. I just presumed that when you tell
>> Alexa to play music, it just plays it from amazon music.
>> On 9/3/2024 9:13 AM, Bill Prince wrote:
>>
>> Is his Spotify account paid up?
>>
>> bp
>> <part15sbs{at}gmail{dot}com>
>>
>> On 9/3/2024 7:11 AM, Nate Burke wrote:
>>
>> Both of them stop abruptly.
>> On 9/3/2024 7:10 AM, Josh Luthman wrote:
>>
>> Both of them stop or just the 1?
>>
>> On Mon, Sep 2, 2024 at 6:40 PM Nate Burke <n...@blastcomm.com> wrote:
>>
>>> I don't use Alexa units, so maybe someone who uses them could help me
>>> figure out how the back-end connectivity works. I have a business
>>> customer that has 2 wifi Alexa speakers in his office. He uses them to
>>> play music, somehow they must sync together because they both play the
>>> same thing. About a week ago, he started complaining that the music
>>> runs for a few minutes, then stops. Can't find any connectivity issues
>>> from the WAN side, so I went to his shop and verified that yes, if you
>>> tell alexa to play smooth jazz, it will play it for 3-4 minutes, then
>>> just abruptly stop. I don't see any connectivity issues when it
>>> happens, My laptop stays connected to the WIFI and is pinging 8.8.8.8
>>> without issue. And even if there is a blip, I'd presume that there's
>>> some level of caching that it would buffer across. The Customer already
>>> replaced his router, and said that it did not fix the issue.
>>>
>>> If the speakers lose sync with each other, would that abruptly stop
>>> them? I'm not sure what else to troubleshoot, short of getting a set
>>> of them and trying to replicate it. Which I sure would run for weeks on
>>> end without an issue.
>>>
>>>
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>>
>>
>>
>>
>>
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