Does she still respond as normal, just the music stops?
And could it be a problem with whatever music streaming service he has connected to his Alexa account, like Prime Music or Spotify? I’m wondering if it defaults to free ad supported music or radio and after a few minutes it goes to play an ad and that’s where the problem happens. I know streaming video pulls the ads from a different server, maybe it’s the same for streaming music, and you have a connectivity problem to the ad server. From: AF <af-boun...@af.afmug.com> On Behalf Of Josh Luthman Sent: Tuesday, September 3, 2024 7:10 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Alexa Troubleshooting Both of them stop or just the 1? On Mon, Sep 2, 2024 at 6:40 PM Nate Burke <n...@blastcomm.com <mailto:n...@blastcomm.com> > wrote: I don't use Alexa units, so maybe someone who uses them could help me figure out how the back-end connectivity works. I have a business customer that has 2 wifi Alexa speakers in his office. He uses them to play music, somehow they must sync together because they both play the same thing. About a week ago, he started complaining that the music runs for a few minutes, then stops. Can't find any connectivity issues from the WAN side, so I went to his shop and verified that yes, if you tell alexa to play smooth jazz, it will play it for 3-4 minutes, then just abruptly stop. I don't see any connectivity issues when it happens, My laptop stays connected to the WIFI and is pinging 8.8.8.8 without issue. And even if there is a blip, I'd presume that there's some level of caching that it would buffer across. The Customer already replaced his router, and said that it did not fix the issue. If the speakers lose sync with each other, would that abruptly stop them? I'm not sure what else to troubleshoot, short of getting a set of them and trying to replicate it. Which I sure would run for weeks on end without an issue. -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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