Try Google Home.

bp
<part15sbs{at}gmail{dot}com>

On 9/3/2024 2:30 PM, Nate Burke wrote:

I was there when it happened at least 3 times.  'Alexa, play jass music'  Runs for 5-7 minutes and just cuts off.

On 9/3/2024 4:21 PM, Josh Luthman wrote:
Is that what they told you or did you actually double check?

On Tue, Sep 3, 2024 at 4:39 PM Nate Burke <n...@blastcomm.com> wrote:

    No, it just cuts off in the middle of a song.

    On 9/3/2024 2:57 PM, Josh Luthman wrote:
    Does it stop at the end of a song?  That seems like a frequency
    issue if you Google (search) this.

    On Tue, Sep 3, 2024 at 11:19 AM Nate Burke <n...@blastcomm.com>
    wrote:

        Customer confirmed that it should just be using Amazon music.

        On 9/3/2024 9:40 AM, Bill Prince wrote:

        That's a better question. Does Alexa only play music from
        Amazon, or does it go to your audio streamer of preference?

        I have no idea. I like to play music from our in-house
        media server.


        bp
        <part15sbs{at}gmail{dot}com>
        On 9/3/2024 7:22 AM, Nate Burke wrote:

        Good question, I'll have to find out.  I just presumed
        that when you tell Alexa to play music, it just plays it
        from amazon music.

        On 9/3/2024 9:13 AM, Bill Prince wrote:

        Is his Spotify account paid up?

        bp
        <part15sbs{at}gmail{dot}com>
        On 9/3/2024 7:11 AM, Nate Burke wrote:

        Both of them stop abruptly.

        On 9/3/2024 7:10 AM, Josh Luthman wrote:
        Both of them stop or just the 1?

        On Mon, Sep 2, 2024 at 6:40 PM Nate Burke
        <n...@blastcomm.com> wrote:

            I don't use Alexa units, so maybe someone who uses
            them could help me
            figure out how the back-end connectivity works.  I
            have a business
            customer that has 2 wifi Alexa speakers in his
            office. He uses them to
            play music, somehow they must sync together because
            they both play the
            same thing.  About a week ago, he started
            complaining that the music
            runs for a few minutes, then stops. Can't find any
            connectivity issues
            from the WAN side, so I went to his shop and
            verified that yes, if you
            tell alexa to play smooth jazz, it will play it for
            3-4 minutes, then
            just abruptly stop.  I don't see any connectivity
            issues when it
            happens, My laptop stays connected to the WIFI and
            is pinging 8.8.8.8
            without issue.  And even if there is a blip, I'd
            presume that there's
            some level of caching that it would buffer across. 
            The Customer already
            replaced his router, and said that it did not fix
            the issue.

            If the speakers lose sync with each other, would
            that abruptly stop
            them?    I'm not sure what else to troubleshoot,
            short of getting a set
            of them and trying to replicate it. Which I sure
            would run for weeks on
            end without an issue.


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