Try Google Home.
bp
<part15sbs{at}gmail{dot}com>
On 9/3/2024 2:30 PM, Nate Burke wrote:
I was there when it happened at least 3 times. 'Alexa, play jass
music' Runs for 5-7 minutes and just cuts off.
On 9/3/2024 4:21 PM, Josh Luthman wrote:
Is that what they told you or did you actually double check?
On Tue, Sep 3, 2024 at 4:39 PM Nate Burke <n...@blastcomm.com> wrote:
No, it just cuts off in the middle of a song.
On 9/3/2024 2:57 PM, Josh Luthman wrote:
Does it stop at the end of a song? That seems like a frequency
issue if you Google (search) this.
On Tue, Sep 3, 2024 at 11:19 AM Nate Burke <n...@blastcomm.com>
wrote:
Customer confirmed that it should just be using Amazon music.
On 9/3/2024 9:40 AM, Bill Prince wrote:
That's a better question. Does Alexa only play music from
Amazon, or does it go to your audio streamer of preference?
I have no idea. I like to play music from our in-house
media server.
bp
<part15sbs{at}gmail{dot}com>
On 9/3/2024 7:22 AM, Nate Burke wrote:
Good question, I'll have to find out. I just presumed
that when you tell Alexa to play music, it just plays it
from amazon music.
On 9/3/2024 9:13 AM, Bill Prince wrote:
Is his Spotify account paid up?
bp
<part15sbs{at}gmail{dot}com>
On 9/3/2024 7:11 AM, Nate Burke wrote:
Both of them stop abruptly.
On 9/3/2024 7:10 AM, Josh Luthman wrote:
Both of them stop or just the 1?
On Mon, Sep 2, 2024 at 6:40 PM Nate Burke
<n...@blastcomm.com> wrote:
I don't use Alexa units, so maybe someone who uses
them could help me
figure out how the back-end connectivity works. I
have a business
customer that has 2 wifi Alexa speakers in his
office. He uses them to
play music, somehow they must sync together because
they both play the
same thing. About a week ago, he started
complaining that the music
runs for a few minutes, then stops. Can't find any
connectivity issues
from the WAN side, so I went to his shop and
verified that yes, if you
tell alexa to play smooth jazz, it will play it for
3-4 minutes, then
just abruptly stop. I don't see any connectivity
issues when it
happens, My laptop stays connected to the WIFI and
is pinging 8.8.8.8
without issue. And even if there is a blip, I'd
presume that there's
some level of caching that it would buffer across.
The Customer already
replaced his router, and said that it did not fix
the issue.
If the speakers lose sync with each other, would
that abruptly stop
them? I'm not sure what else to troubleshoot,
short of getting a set
of them and trying to replicate it. Which I sure
would run for weeks on
end without an issue.
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