I don't use Alexa units, so maybe someone who uses them could help me
figure out how the back-end connectivity works. I have a business
customer that has 2 wifi Alexa speakers in his office. He uses them to
play music, somehow they must sync together because they both play the
same thing. About a week ago, he started complaining that the music
runs for a few minutes, then stops. Can't find any connectivity issues
from the WAN side, so I went to his shop and verified that yes, if you
tell alexa to play smooth jazz, it will play it for 3-4 minutes, then
just abruptly stop. I don't see any connectivity issues when it
happens, My laptop stays connected to the WIFI and is pinging 8.8.8.8
without issue. And even if there is a blip, I'd presume that there's
some level of caching that it would buffer across. The Customer already
replaced his router, and said that it did not fix the issue.
If the speakers lose sync with each other, would that abruptly stop
them? I'm not sure what else to troubleshoot, short of getting a set
of them and trying to replicate it. Which I sure would run for weeks on
end without an issue.
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
