Hi,
to get AddOns listed at
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/
you need to buy support subscriptions from OTRS AG.
- Renée
On 10.01.2013 11:29, Adi Ariyanto wrote:
> Dear All
>
> I want to know is OTRS Add On is free or not ? I see that there is a add o
You "only" need a postmaster filter (a Perl module, no filter via web
interface) and a dynamic field where the external ticket number is stored...
- Renée
On 15.01.2013 15:02, jan.dre...@bertelsmann.de wrote:
> Hi,
>
> our client wants to send reports automatically on regular basis to our ticket
Hi Jan,
On 15.01.2013 16:20, jan.dre...@bertelsmann.de wrote:
> Hi Renée,
>
> thanks for your answer.
> The installation I was referring to has 2.4.11 (upgrade is planned), but
> either with 3.X I have no idea how to link the incoming articles referring to
> the same case to ONE OTRS ticket via
gt;
> Regards
> Jan Dreyer
> IT Administrator / Operations Team / M-IT OMS
>
>
> -Ursprüngliche Nachricht-
> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
> Renee B
> Gesendet: Dienstag, 15. Januar 2013 18:16
> An: otrs@otrs.org
> Be
If you are looking for the feature add-ons listed at
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/,
you won't find a download link. They are available only for subscription
customers of OTRS Inc.
If you are looking for free add-ons, you can search OPAR at
http://opa
Is the ticket archived?
On 20.01.2013 21:44, Jean BROW wrote:
> 2013/1/14 Juan Manuel Clavero Almirón
>
>> http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket
>
> If I searche for the ticket number from the "search" function I do not find
> it.
>
>
Please ensure that those data aren't configured in Kernel/Config.pm
Have you changed the XML file (Kernel/Config/Ticket.xml)?
On 31.01.2013 16:26, Steve Clark wrote:
> Hello List,
>
> These two values have been altered from the default and I can't seem to
> get them set back to the original value.
Remove "closed" from SysConfig option
Ticket::Frontend::AgentTicketBulk###StateType
- Renée
On 30.04.2013 13:24, Bogdan Iosif wrote:
> I think you can create an ACL for the AgentTicketBulk view where you
> specify on PossibleNot the states that you don't wish to be selectable by
> agents.
>
>
> O
Please show the command you run (you posted the usage message) and the
error.
On 03.07.2013 13:24, KalyanaChakravarthy MP wrote:
> Hi
>
> I ma trying to run otrs.GenerateStats.pl -n [-p ]
> [-o
> ] [-r -s ] [-m ] [-l ] [-f
> CSV|Print] [-S ] e. g. 'Year=1977&Month=10'
> (only for stati
You can, but this needs development. You have to change
Kernel/Modules/AgentTicketPrint.pm and
Kernel/Output/HTML/LayoutLinkObject.pm.
On 03.07.2013 14:11, Carlos Igor Silva wrote:
> Hello,
> Anyone know if i can print the linked children tickets information on the
> parent ticket? when i print
On 15.07.2013 19:51, Daniel Santos wrote:
> Hi folks...
>
> Finally I got my Jabber Notification module working as expected, and
> IMHO in a more interesting and correct way. Please find attached the
> .opm file.
>
> Is there any way to publish this package in otrs main repo?
Not that I'm aware of
Did you install the Feature AddOn?
Note: That Feature AddOn is available for OTRS AG subscription customers
only.
- Renée
On 17.07.2013 11:18, Olivier BATARD wrote:
> Hello,
>
>
> I've just setup a fresh 3.2.9 version of ptrs help desk. Just one question :
>
>
> I can't associate a service to a
What do the OTRS-/Webserver-logs say? (The OTRS log is at
/var/log/otrs.log, where is something like C:\OTRS)
On 09.08.2013 17:21, jose.salvi...@accenture.com wrote:
> I love the potential of OTRS and want desperately to implement it at my
> current project but after installing it on no less th
On 09.08.2013 17:55, jose.salvi...@accenture.com wrote:
> I replied to this earlier, but it does not seem to have gone through. Trying
> it again and will truncate some of the log file messages.
>
> Thank you for the reply Renee!
> The otrs.log shows no errors - just notices.
>
And the webserver
On 09.08.2013 21:34, jose.salvi...@accenture.com wrote:
> Httpd lives in /otrs/var but there are no log files anywhere in that
> folder?!?!
> Daniel (or anyone) do you know what versions of Windows are supported? I know
> for you Daniel you never got it to work under Windows, but that is my best
On 21.08.2013 20:35, jose.salvi...@accenture.com wrote:
> That's got to be it! We are using Office365 for email which certainly would
> require SSL. So, I can shut off email and get OTRS to work, but I guess the
> bigger question then is what steps do I need to take to get email to work
> when S
Hi Stefan,
you can use more than one backend: See
http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data
(section "Using more than one customer backend with OTRS")
- Renée
On 29.08.2013 09:17, Stefan Michael Guenther wrote:
> Hello,
>
> am I right in assuming, that it is only possi
You can run any command line command. So your cmd could look like
"/usr/bin/bash /path/to/your_script.sh".
- Renée
On 29.08.2013 10:21, haynes.da...@accenture.com wrote:
> Hi,
>
> What are the valid values possible in 'Ticket Commands' while creating a job
> in 'Generic Agent'. Can we run bash s
On 29.08.2013 11:27, Susan Dittmar wrote:
> I guess you misunderstood the question, Renee. If I read the question
> correctly, it's meant as "can I have GenericAgent perform a bash
> script on the ticket?".
Yes, that's what I answered ;-)
If you create a new GenericAgent, there is a section calle
Hello Charles,
you have to go the way 3.0.22 -> 3.1.18 -> 3.3.3
- Renée
On 18.12.2013 04:35, Lambrecht, Charles (Charles) wrote:
> Hello,
> I’m running OTRS 2.4.7 and I’m planning an upgrade.
>
> Do I need to upgrade throught 2.4.8, 2.4.9, etc. and all the way through
> every release, security
Hi,
please check the webserver log
Regards,
Renée
On 26.12.2013 03:38, Mohd Zakaria wrote:
> Hi,
>
> I am having a issue when trying to open the package manager link. I get
> this "page cannot be displayed" error. I checked the system log and there
> are no errors.
>
> Any one has any idea on th
On 27.12.2013 04:25, Mohd Zakaria wrote:
> Hi Renee,
>
> Where do I check the web server log?
This depends on the operating system of the machine and what webserver
(Apache, IIS, nginx, ...) you use...
- Renée
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opa
Hi Wielbert,
On 07.01.2014 08:30, wielbert wrote:
> I would request for a demo username and password for OTRS demo site.
you can click on "login" on that page: https://www.otrs.com/try/
Then you're logged in automatically... and you can see username and
password in the URL.
- Renée
--
Perl /
Please file a bug at bugs.otrs.org . You can read
http://bugs.otrs.org/show_bug.cgi?id=9261 and
http://bugs.otrs.org/show_bug.cgi?id=9824
first to get an idea why the customer is chosen now...
IMHO this is a misbehaviour of OTRS.
- Renée
On 08.01.2014 16:40, Sander Goudswaard wrote:
> All,
>
r Goudswaard:
>>> Thanks Renée, I filed a bug:
>>> http://bugs.otrs.org/show_bug.cgi?id=10143
>>>
>>> Sander
>>>
>>>> -Oorspronkelijk bericht-
>>>> Van: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Namens Renee
>>
On 13.03.2014 15:37, Gerald Young wrote:
> OTRS Version?
>
> Summary: How can we provide a notification event of a new Article if
> DynamicField_myField = [Some Value].
>
> Short Answer: You can't.
>
> Longer answer: If you need to inform the customer, send a reply.
Or develop your own Perl module
You could define hostbased skins and themes:
Loader::Customer::SelectedSkin::HostBased
DefaultTheme::HostBased
- Renée
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
-
On 29.08.2014 05:06, Florian Edlhuber wrote:
> and Plack is not a good idea, see the file
> [2]https://github.com/OTRS/otrs/blob/master/bin/cgi-bin/app.psgi
>
> print STDERR "PLEASE NOTE THAT PLACK SUPPORT IS CURRENTLY EXPERIMENTAL AND NOT
> SUPPORTED!\n";
I run OTRS with Plack since 1 year witho
On 16.09.2014 13:07, Sebastian Pitei wrote:
> Hi guys,
>
> Quick (maybe stupid) question: I'm trying to install OTRS following the
> official guide. At some point it says to point your browser to
> installation.pl, but unfortunately the file isn't there (I've also checked on
> the webserver).
On 16.09.2014 13:23, LQ Marshall wrote:
>
> It's been quite a while since I've done this... but I don't recall the
> filename being installation.pl. It was shorter. I'd check again- install,
> or setup.
He wrote the correct filename in the subject ;)
--
Perl / OTRS development: http://perl-serv
You have to change
https://github.com/OTRS/otrs/blob/rel-3_3/Kernel/Output/HTML/Layout.pm#L991
. Replace the "6" with the version of your IIS.
- Renée
On 24.09.2014 14:18, Lorenzo Soncini wrote:
> I have installed OTRS 3.3.9 without problem on Windows 2008 R2 server and SQL
> 2008 R2 server.
>
>
If it is a queue setting, this is not a sysconfig option, but a field in
the database. That's why you can't find it with the SysConfig search.
On 03.11.2014 23:23, Mike Morris wrote:
>
> However, now I wonder if the SysConfig search works as I assumed. So,
> for my next dumb question: I still cann
Hi,
On 19.11.2014 12:14, Muhammad El-Sergani wrote:
> Hello everyone,
>
> We wanted to upgrade our 3.1.21 to 3.3.10.
> Any intermediate upgrades required first?
Yes, you have to upgrade to 3.2.latest first (where latest is 16 at the
moment).
- Renée
--
Perl / OTRS development: http://perl-serv
Please check if the translation files (Kernel/Language/*.pm) are stored
with utf-8...
- Renée
On 23.11.2014 16:38, Tim Schumacher wrote:
> Hi folks,
>
> I wanted to give OTRS 4.0 a spin, so I made a backup of my test
> instance and checkout the the rel-4.0 branch and followed the update
> instru
On 23.11.2014 23:14, Tim Schumacher wrote:
> Jup, it is. There are no modifications to the gut tree:
>
> $ file de.pm
> de.pm: Perl5 module source, UTF-8 Unicode text, with very long
> lines
>
> What i forgot to mention is that all content is garbled, also the customer
> emails. I looked into the
Vielleicht liefert
http://stackoverflow.com/questions/7285215/nginx-fastcgi-utf-8-encoding-output-iso-8859-1-instead-of-utf8
die Lösung
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
On 25.11.2014 09:22, Tim Schumacher wrote:
> What should I do? Should I comment in the tickets that this change
> breaks stuff for me?
Yes, please do so. But provide some details:
* OTRS version
* Perl version
* FCGI, CGI::Fast version ( "perl -MFCGI\ 999 -e 1" and "perl
-MCGI::Fast\ 999 -e 1")
*
You need to develop that or buy it from
http://feature-addons.de/otrs/ITSM%20ConfigurationManagement/CINotifications
(site is in German, but the module is in English and in German).
If you're interested in this add on, I can create a demo instance for
you and if you decide to buy it this week, you
With the switch from homebrew template system to Template::Toolkit the
syntax changed.
Your code should look like
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Translate(Localize(Data.Created, "TimeShort")) | html %] - [%
Data.OrigFromName | html %] [%
The template mechanism was changed in OTRS 4
You have to replace the answer template with
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.OrigFrom | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
- Renée
On 18.12.2014 12:22, Mik
root@localhost is an agent, but you tried to login as a customer.
try
http://192.168.178.84/otrs/index.pl
On 06.05.2015 15:30, Stefan Wagner wrote:
> Hello everybody,
>
> I installed the OTRS Appliance 4.0.7 on a virtual machine and everything
> looks good. It tells me that the default user is
Hi,
in /bin/ you can find the otrs.TicketDelete.pl script.
Just run
cd
perl bin/otrs.TicketDelete.pl --TicketID #1 #2
(where #1 and #2 are the IDs of the tickets)
Renée
On 25.06.2015 09:40, Fiorenza Meini wrote:
> Hi there,
> in my OTRS web panel I see two emails that, I think, have a strang
Hi,
1) TicketID != TicketNumber . You can get the TicketID via the URL, you
can see in the browser. Open the ticket and you should see something
like "Action=AgentTicketZoom;TicketID=..."
2) Maybe the agent didn't move the ticket himself/herself, but did an
action that triggered an event module or
Am 27.10.2015 um 01:04 schrieb Alex:
> 'Module' => 'Kernel::Output::HTML::TicketMenuLock',
This should be
'Module' => 'Kernel::Output::HTML::TicketMenu::Lock',
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
Module Kernel/Output/HTML/TicketMenuGeneric.pm
>
> Needed another change:
>
> Old: Kernel::Output::HTML::TicketMenuGeneric
> new: Kernel::Output::HTML::TicketMenu::Generic
>
> And so on..
>
>
> Cheers,
> Alex
>
>
> On Tue, 27 Oct 2015 06:45:16 AM Rene
Am 23.11.2015 um 09:19 schrieb Rose Dowson:
> I want to move a new ticket to another queue, but this queue is
> administrated by administrators only so the users can't see it.
> There is anyone who knows a solution or have a script?
Give the user(s) the "move_into" permissions for the queue...
See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for
instructions how you can disable the check...
Am 18.12.2015 um 09:31 schrieb Yılmaz Bilgili:
> Hello All,
>
> I am getting below error message frequently. When I look at
> Daemon::SchedulerCronTaskManager::Task , I see the setting is re
Go to SysConfig group "FAQ", subgroup "Frontend::Agent::FAQ::MenuModule"
and change any
Kernel::Output::HTML::FAQMenuGeneric
To
Kernel::Output::HTML::FAQMenu::Generic
Kind regards,
Renée
Am 18.12.2015 um 12:05 schrieb Rudolf Bargholz:
> Just re-read my mail, and some info is missing.
>
> I a
You have to restart the daemon...
Am 18.12.2015 um 16:29 schrieb Yılmaz Bilgili:
> 18-12-2015 10:38 tarihinde Renee B yazdı:
>> See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for
>> instructions how you can disable the check...
>
>
> Daemon::Sc
Hi Brant,
can you check the webserver log? /var/log/apache2/error_log under
Debian/Ubuntu or /var/log/httpd/error_log under CentOS...
Kind regards,
Renée
Am 02.01.2016 um 18:33 schrieb brant carrey:
> Hi, Team,
>
> Happy New Year!
>
> I just finished the latest OTRS5 free installation.
>
> Every
Hi Claude,
you can just add those addresses as customers.
And I have a commercial addon for an external address book
Kind regards,
Renée
Am 15.03.2016 um 09:05 schrieb claude:
> Hi,
>
> Can I create a address book with external address ?
>
> Frequently I have to send messages to the same emai
Am 16.03.2016 um 12:23 schrieb Finetti, Stefano:
> $Output .= $Self->{LayoutObject}->Block(
> Name => 'HeaderTitle',
> );
>
Remove the "$Output .="
- Renée
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
--
There's a setting in the SysConfig (somewhere in Group Daemon) for the
recipient...
Kind regards,
Renée
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
-
OTRS mailing lis
The directory layout changed in OTRS5
The file is now located at
Kernel/Output/HTML/FilterText/AutoLink.pm
So you should replace
Kernel::Output::HTML::OutputFilterTextAutoLink
with
Kernel::Output::HTML::FilterText::AutoLink
in your SysConfig.
- Renée
Am 14.04.2016 um 11:34 schrieb Ralf H
Am 24.04.2016 um 01:59 schrieb Scott R. Morgan:
I am running OTRS 3.3 and everything has been running well for over 2 years
now. Today, I had to update my POSTMASTER email password.
After that change, every time I reply to a ticket and click submit, I am
prompted by Firefox browser to downloa
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
Am 30.05.2016 um 16:17 schrieb Lars Jørgensen:
Hi,
Is it at all possible to copy an LDAP field to a dynamic field? It's
important to us that the users' departments are registered on the tickets
for statistical purposes.
We're
Hi,
I would do it that way:
* Create a new table wingo_df_values (field_id, field_key, field_value)
with unique (field_id, field_key)
* change the backend module for Dropdown fields where the possible
values are stored to the new table (every time the dynamic field is changed)
* use that new
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