Hi Jan, On 15.01.2013 16:20, jan.dre...@bertelsmann.de wrote: > Hi Renée, > > thanks for your answer. > The installation I was referring to has 2.4.11 (upgrade is planned), but > either with 3.X I have no idea how to link the incoming articles referring to > the same case to ONE OTRS ticket via dynfields :( > >
Instead of a dynamic field you can use TicketFreeText as well ;-) Regarding the matching: The postmaster filter looks for the foreign ticket id (either in the subject or in any other mail header field -- should be configurable). If it finds one, the filter searches for tickets with the foreign id in the freetextfield. If a ticket is found, the mail is handled as a follow up, otherwise it's a new ticket (and the foreign id is saved in the freetextfield). - Renée -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
