The template mechanism was changed in OTRS 4
You have to replace the answer template with
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.OrigFrom | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
- Renée
On 18.12.2014 12:22, Mikael Kermorgant wrote:
> Hello,
>
> I've just migrated otrs from 3.3.1 to 4.0.3 and after fixing an encoding
> issue in zzzauto.pm file, I got back the possibility to reply in a ticket.
>
> But the textarea nos contains the following text :
>
> =============
> $QData{"Salutation"}
> $QData{"StdResponse"}
> $QData{"Signature"}
>
> $QData{"OrigFrom"} $Text{"wrote"}:
> $QData{"Body"}
> ==============
>
> Would you have any idea about why otrs behaves this way ?
>
> Best regards,
>
>
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