On 29.08.2013 11:27, Susan Dittmar wrote:
> I guess you misunderstood the question, Renee. If I read the question
> correctly, it's meant as "can I have GenericAgent perform a bash
> script on the ticket?".
Yes, that's what I answered ;-)
If you create a new GenericAgent, there is a section called "Ticket
Commands". In the field "CMD" you can insert the script that should be
called when the GenericAgent runs and matches...
If you want to do it in Kernel/Config/GenericAgent.pm, you can do it
that way:
'move escalation ticket to experts and execute CMD' => {
# get all tickets with these properties
Queue => 'xyz',
Escalation => 1,
# new ticket properties
New => {
Queue => 'experts',
# your program (/path/to/your/program) will be executed like
# "/path/to/your/program $TicketNumber $TicketID" ARG[0] will
# be the ticket number and ARG[1] the ticket id
CMD => '/path/to/your/program',
},
},
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
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