Please file a bug at bugs.otrs.org . You can read http://bugs.otrs.org/show_bug.cgi?id=9261 and http://bugs.otrs.org/show_bug.cgi?id=9824
first to get an idea why the customer is chosen now... IMHO this is a misbehaviour of OTRS. - Renée On 08.01.2014 16:40, Sander Goudswaard wrote: > All, > > When placing an inbound or outbound phonecall, the from/to is always > displayed in OTRS as the customer. Even when I receive or make a call from/to > someone else, OTRS suggests in the phonecall action that it's the customer > who is involved. > > Setting Ticket::Frontend::AgentTicketPhoneOutbound###SenderType to 'agent' > does not make a difference. > > Can this be resolved? > > Thanks, > Sander -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
