Hi, in <OTRS_HOME>/bin/ you can find the otrs.TicketDelete.pl script.
Just run cd <OTRS_HOME> perl bin/otrs.TicketDelete.pl --TicketID #1 #2 (where #1 and #2 are the IDs of the tickets) Renée On 25.06.2015 09:40, Fiorenza Meini wrote: > Hi there, > in my OTRS web panel I see two emails that, I think, have a strange > format: in fact, when I click on it, OTRS session is instantly closed. > For this, I cannot close the ticket associated with them. > > I tried to access OTRS from another PC, different Operating System and > different Internet Browser, but the behaviour is the same. > > Is there a way to remove them from command line ? > > Regards > > Fiorenza Meini -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
