Hi Jan,
thanks again for your patience and support.
So now i've to figure out how to update OTRS to newver version on a
CentOS 5 box without having the pre-compiled packages :D and actually
the current installation has been done via pre-compiled files... damn
Thanks again
Andrea
On 24/
Hi Andrea.
> Am 24.08.2015 um 10:19 schrieb Andrea Iannucci
> :
>
> The version i'm using is: OTRS 3.0.8
>
> I suppose that my OTRS version is old and maybe this function wasn't yet
> implemented, am i right?
Yes, that’s correct. AFAIK you should at least use OTRS 3.2 for this. no idea
how t
Hi Jan,
at this point yes, the version is crucial, i thot was a function that
was there since a lot of time :)
Thanks for the screenshot, here is mine:
http://picpaste.com/screenshot_otrs-wDVSkYiQ.PNG
The version i'm using is: OTRS 3.0.8
I suppose that my OTRS version is old and maybe this
Hi Andrea.
Am 24.08.2015 um 09:36 schrieb Andrea Iannucci
mailto:andrea.iannu...@firstclarity.com>>:
thanks for the sequence but actually i know where to create a new agent and i
did create it.
The things that i cant find is how activate the agent on a New ticket creation
and on Ticket Update
Hi Jay,
thaks for the link, i will look into it, but i must say that i dont know
perl that much to be able to change this script i think... but.. it
deserve a try :)
Thanks
Best regards
On 21/08/2015 18:53, Jay wrote:
Andrea,
I did something similar to integrate otrs and HipChat (chat cli
Hi Jan,
thanks for the sequence but actually i know where to create a new agent
and i did create it.
The things that i cant find is how activate the agent on a New ticket
creation and on Ticket Update.
You wrote to look for this:
"Event based execution" —> Ticket -> TicketStateUpdate —> (+
Andrea,
I did something similar to integrate otrs and HipChat (chat client). I
found this nice TicketSMSNotification OTRS plug-in at
http://opar.perl-services.de/dist/TicketSMSNotification. This served as a
guide for what I was trying to accomplish. You can easily replace your curl
command with a
Hi.
> Am 21.08.2015 um 18:32 schrieb Andrea Iannucci
> :
>
> apparently i cant find that option in admin interface and neither in general
> agent page, where it should be?
You will find it on the „create new generic agent“ page (from admin menu go to
„generic agent“, then „add job“)
Regards
Hi Jan,
apparently i cant find that option in admin interface and neither in
general agent page, where it should be?
Thanks
On 21/08/2015 17:12, jan.dre...@bertelsmann.de wrote:
hi.
Am 21.08.2015 um 17:46 schrieb Andrea Iannucci
:
I've made a generic agent and it is working when manually
hi.
> Am 21.08.2015 um 17:46 schrieb Andrea Iannucci
> :
>
> I've made a generic agent and it is working when manually called (yes its
> give just ticket number and id but ok.. at least i've got something), but how
> call the agent on a ticket status change event?
"Event based execution" —> T
I've made a generic agent and it is working when manually called (yes
its give just ticket number and id but ok.. at least i've got
something), but how call the agent on a ticket status change event?
On 21/08/2015 16:31, jan.dre...@bertelsmann.de wrote:
Hi.
Am 21.08.2015 um 16:05 schrieb Andr
Hi.
Am 21.08.2015 um 16:05 schrieb Andrea Iannucci
mailto:andrea.iannu...@firstclarity.com>>:
I did already check that part but i cant see anywhere a way to add a command
line to run, how should i add it?
At the moment i do have just a valid notification but in it i cant find
anything related
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OFFICE: +4922194700141 | MOBILE: +491638471062 | MAILTO:
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--
Message: 1
Date: Wed, 19 Aug 2015 14:45:26 +0100
From: Andrea Iannucci
Subject: [otrs] Custom Notification Script
generic agent. command line (CMD) runs as it's entered, with the ticket id
and ticket number passed as variables.
On Fri, Aug 21, 2015 at 3:58 AM, Andrea Iannucci <
andrea.iannu...@firstclarity.com> wrote:
> Hi everyone,
>
> i'm quite new to OTRS and i'm trying to add a custom notification metho
.com
--
Message: 1
Date: Wed, 19 Aug 2015 14:45:26 +0100
From: Andrea Iannucci
Subject: [otrs] Custom Notification Script
To: otrs@otrs.org, FC infrastructure
Message-ID: <55d48876.9080...@firstclarity.com>
Content-Type: text/plain; charset=utf-8; format=flowed
Hi everyone,
i'm qu
Hi everyone,
i'm quite new to OTRS and i'm trying to add a custom notification method
on ticket status change (new, followup, close).
I would like to integrate OTRS with Slack, so i wrote the script to post
on Slack (using curl command line).
I was able to create a generic agent and it is w
Hi everyone,
i'm quite new to OTRS and i'm trying to add a custom notification method
on ticket status change (new, followup, close).
I would like to integrate OTRS with Slack, so i wrote the script to post
on Slack (using curl command line).
I was able to create a generic agent and it is w
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