Hi Andrea. Am 24.08.2015 um 09:36 schrieb Andrea Iannucci <andrea.iannu...@firstclarity.com<mailto:andrea.iannu...@firstclarity.com>>:
thanks for the sequence but actually i know where to create a new agent and i did create it. The things that i cant find is how activate the agent on a New ticket creation and on Ticket Update. You wrote to look for this: "Event based execution" —> Ticket -> TicketStateUpdate —> (+) It sound like what i need on the generic agent function, so that the agent is activated on this event, but i cant find this "path" anywhere. You did not tell us your OTRS version? A picture tells more than 1000 words. See a screenshot of the relevant screen on http://picpaste.com/OTRS-qmc7mqaL.png. That’s a recent OTRS 4.0.1 Regards — Jan Dreyer IT Administrator — Operations — A-SCM-IT IOX Expert ________________________________ This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden.
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