generic agent. command line (CMD) runs as it's entered, with the ticket id and ticket number passed as variables.
On Fri, Aug 21, 2015 at 3:58 AM, Andrea Iannucci < andrea.iannu...@firstclarity.com> wrote: > Hi everyone, > > i'm quite new to OTRS and i'm trying to add a custom notification method > on ticket status change (new, followup, close). > > I would like to integrate OTRS with Slack, so i wrote the script to post > on Slack (using curl command line). > > I was able to create a generic agent and it is working, but he is notifing > me about all the tickets that match a specific status on a crontab manner > that i've set in the agent configuration. > > What i would like to acchieve is to have a notification (as it correctly > working for emails) everytime there is a new ticket, or an existing ticket > get a reply from the customer and when a ticket get closed. > > So, i think that work with the agent is not the right place, i feel like > i've to create a notification script, but i dont know how to acchieve this > (and apparently all the information i've found online didnt help me that > much). > > So, anyone can help me out on this? I just need to hit a bash script (so a > command line) everytime there is a status change on a ticket. > > Thanks in advance > > Best regards > > Andrea Iannucci > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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