Hi Jay,
thaks for the link, i will look into it, but i must say that i dont know
perl that much to be able to change this script i think... but.. it
deserve a try :)
Thanks
Best regards
On 21/08/2015 18:53, Jay wrote:
Andrea,
I did something similar to integrate otrs and HipChat (chat client). I
found this nice TicketSMSNotification OTRS plug-in at
http://opar.perl-services.de/dist/TicketSMSNotification. This served
as a guide for what I was trying to accomplish. You can easily replace
your curl command with a perl function that uses LWP::UserAgent
and HTTP::Request to submit a POST request. This will allow you to
easily capture the response and log it to otrs.
Jay
Jay
On Fri, Aug 21, 2015 at 12:58 AM, Andrea Iannucci
<andrea.iannu...@firstclarity.com
<mailto:andrea.iannu...@firstclarity.com>> wrote:
Hi everyone,
i'm quite new to OTRS and i'm trying to add a custom notification
method on ticket status change (new, followup, close).
I would like to integrate OTRS with Slack, so i wrote the script
to post on Slack (using curl command line).
I was able to create a generic agent and it is working, but he is
notifing me about all the tickets that match a specific status on
a crontab manner that i've set in the agent configuration.
What i would like to acchieve is to have a notification (as it
correctly working for emails) everytime there is a new ticket, or
an existing ticket get a reply from the customer and when a ticket
get closed.
So, i think that work with the agent is not the right place, i
feel like i've to create a notification script, but i dont know
how to acchieve this (and apparently all the information i've
found online didnt help me that much).
So, anyone can help me out on this? I just need to hit a bash
script (so a command line) everytime there is a status change on a
ticket.
Thanks in advance
Best regards
Andrea Iannucci
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