Hi Jan,
at this point yes, the version is crucial, i thot was a function that
was there since a lot of time :)
Thanks for the screenshot, here is mine:
http://picpaste.com/screenshot_otrs-wDVSkYiQ.PNG
The version i'm using is: OTRS 3.0.8
I suppose that my OTRS version is old and maybe this function wasn't yet
implemented, am i right?
Thanks
On 24/08/2015 09:11, jan.dre...@bertelsmann.de wrote:
Hi Andrea.
Am 24.08.2015 um 09:36 schrieb Andrea Iannucci
<andrea.iannu...@firstclarity.com
<mailto:andrea.iannu...@firstclarity.com>>:
thanks for the sequence but actually i know where to create a new
agent and i did create it.
The things that i cant find is how activate the agent on a New ticket
creation and on Ticket Update.
You wrote to look for this:
"Event based execution" —> Ticket -> TicketStateUpdate —> (+)
It sound like what i need on the generic agent function, so that the
agent is activated on this event, but i cant find this "path" anywhere.
You did not tell us your OTRS version?
A picture tells more than 1000 words. See a screenshot of the relevant
screen on http://picpaste.com/OTRS-qmc7mqaL.png. That’s a recent OTRS
4.0.1
Regards
—
Jan Dreyer
IT Administrator — Operations — A-SCM-IT IOX Expert
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