Hi Jan,
thanks for the sequence but actually i know where to create a new agent
and i did create it.
The things that i cant find is how activate the agent on a New ticket
creation and on Ticket Update.
You wrote to look for this:
"Event based execution" —> Ticket -> TicketStateUpdate —> (+)
It sound like what i need on the generic agent function, so that the
agent is activated on this event, but i cant find this "path" anywhere.
Thanks
Best regards
On 21/08/2015 17:34, jan.dre...@bertelsmann.de wrote:
Hi.
Am 21.08.2015 um 18:32 schrieb Andrea Iannucci
<andrea.iannu...@firstclarity.com>:
apparently i cant find that option in admin interface and neither in general
agent page, where it should be?
You will find it on the „create new generic agent“ page (from admin menu go to
„generic agent“, then „add job“)
Regards
—
Jan Dreyer
IT Administrator — Operations — A-SCM-IT IOX Expert
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