Hi Andrea. > Am 24.08.2015 um 10:19 schrieb Andrea Iannucci > <andrea.iannu...@firstclarity.com>: > > The version i'm using is: OTRS 3.0.8 > > I suppose that my OTRS version is old and maybe this function wasn't yet > implemented, am i right?
Yes, that’s correct. AFAIK you should at least use OTRS 3.2 for this. no idea how to accomplish what you would like to do on 3.0. I don’t think Jay’s proposal would work on that version - it’s also written for 4.0 and I assume it relies on the event hooks that 3.0 not have. Best wishes — Jan Dreyer IT Administrator — Operations — A-SCM-IT IOX Expert This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
