I've made a generic agent and it is working when manually called (yes
its give just ticket number and id but ok.. at least i've got
something), but how call the agent on a ticket status change event?
On 21/08/2015 16:31, jan.dre...@bertelsmann.de wrote:
Hi.
Am 21.08.2015 um 16:05 schrieb Andrea Iannucci
<andrea.iannu...@firstclarity.com
<mailto:andrea.iannu...@firstclarity.com>>:
I did already check that part but i cant see anywhere a way to add a
command line to run, how should i add it?
At the moment i do have just a valid notification but in it i cant
find anything related command line or external command, how can i add
this possibility?
The only way I see ist via generic agent. There you can put a custom
script, arguments for this script are always ticket number and ticket ID.
Regards
—
Jan Dreyer
IT Administrator — Operations — A-SCM-IT IOX Expert
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