a burning house melts roof snow But its good you value your employee safety and make that call for them
I remember when i thought i was being loyal and hard working going out to throw salt on an iced roof so i could get up there to do the install. it partly worked, but was still slick as snot. Id punch a tech if they wanted to do that now. I figure its best if theyr gonna get hurt to do it in the office and not in the field On Wed, Nov 20, 2024 at 12:40 PM Ken Hohhof <khoh...@kwom.com> wrote: > We are supposed to get our first snow tomorrow. What I don’t like is to > send a skilled field tech up someone’s roof or TV tower just to take down a > dish, bring it back and throw it in the dumpster. Our area is also spread > out enough that it might be months before we can do that without driving a > significant number of miles. > > > > Maybe I’m just getting cranky as I get old, but I feel like I value > employees more than customers, especially ex customers who cancelled for > something cheaper. It’s easier to get new customers than new techs. > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *ch...@go-mtc.com > *Sent:* Wednesday, November 20, 2024 12:30 PM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* Re: [AFMUG] removal of WISP equipment > > > > There is the old marketing rubric of “constant contact”. The former > customer sees your company, sees they are still getting something of > benefit. That has intangible benefit. > > > > In other words, “cast your bread upon the water. “ > > > > It costs little if you use down time and dead head time to pick up the > gear. > > > > *From:* Josh Luthman > > *Sent:* Wednesday, November 20, 2024 11:23 AM > > *To:* AnimalFarm Microwave Users Group > > *Subject:* Re: [AFMUG] removal of WISP equipment > > > > Nope. It's just business. Why spend a greater amount to pick up the > equipment? > > > > On Tue, Nov 19, 2024 at 2:44 PM David Hannum <dhan...@mynewera.net> wrote: > > Josh - I bet your nickname in school was Eeyore . . . > > > > On Tue, Nov 19, 2024 at 2:00 PM Josh Luthman <j...@imaginenetworksllc.com> > wrote: > > $25 for a radio for $10 in gas to pick it up, $10 dealing with the > customer, $10 in caulk/silicon, $10 hearing them complain about nothing, > $10 in labor costs, $1000 in lost revenue because you wasted time picking > up a $25 radio instead of hooking up a new customer > > > > On Tue, Nov 19, 2024 at 10:01 AM David Hannum <dhan...@mynewera.net> > wrote: > > Like Adam, we keep tabs of where the gear is and when we are in the area, > we swing by and pick it up. But not sure why you'd not want to rescue good > radios. Folks like Wireless Units and Surplus Wireless will purchase it > off you, so don't just arbitrarily abandon it. $25 (or whatever they give > you) for a used SM is at least something for it. > > > > Dave > > > > On Tue, Nov 19, 2024 at 8:26 AM Adam Moffett <dmmoff...@gmail.com> wrote: > > About the same. We kept a running list of "pickups" and it would be > filler work for the field people. They'd remove the antenna and maybe the > cable, but never worried about the POE. > > We usually got to them pretty quick because we left empty spaces in the > schedule for service calls, and if there were no service calls we'd go do > pickups. > > > > On Mon, Nov 18, 2024 at 12:30 PM Jim Bouse [Brazos WiFi] < > j...@brazoswifi.com> wrote: > > We say: "we will grab it the next time we are in the area". > > > > No special trip. > > > > Jim > > > > > > > > Sent via the Samsung Galaxy S22+ 5G, an AT&T 5G smartphone > > > > > > > > -------- Original message -------- > > From: Ken Hohhof <khoh...@kwom.com> > > Date: 11/18/24 11:16 AM (GMT-06:00) > > To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com> > > Subject: [AFMUG] removal of WISP equipment > > > > We are starting to run into cases where customers cancel (most commonly to > get T-Mobile Home Internet) and while the CPE is still perfectly functional > we would not redeploy it. Like a Cambium 450 SM with a reflector dish (as > opposed to a 450b). So we don’t want it back, and don’t want to send a > tech out to remove it. > > > > Sometimes customers insist they want us to take it off their house. Is > there some legal obligation for us to do this? I think if you discontinue > DISH or DirecTV and want the sat dish taken down, they don’t come do it > (unless maybe you pay to have it done). > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > ------------------------------ > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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