I remember one customer switched to us from another WISP, that told them to remove all the equipment themselves including hardware and cable and ship it to them, or pay a non return fee. I think I have also seen WISPs list in their terms something like a $50 fee to come out and take down the equipment. In that case, agreeing to leave it there at no charge would sound like giving the customer a good deal.
From: AF <af-boun...@af.afmug.com> On Behalf Of Josh Luthman Sent: Wednesday, November 20, 2024 12:24 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] removal of WISP equipment Nope. It's just business. Why spend a greater amount to pick up the equipment? On Tue, Nov 19, 2024 at 2:44 PM David Hannum <dhan...@mynewera.net <mailto:dhan...@mynewera.net> > wrote: Josh - I bet your nickname in school was Eeyore . . . On Tue, Nov 19, 2024 at 2:00 PM Josh Luthman <j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com> > wrote: $25 for a radio for $10 in gas to pick it up, $10 dealing with the customer, $10 in caulk/silicon, $10 hearing them complain about nothing, $10 in labor costs, $1000 in lost revenue because you wasted time picking up a $25 radio instead of hooking up a new customer On Tue, Nov 19, 2024 at 10:01 AM David Hannum <dhan...@mynewera.net <mailto:dhan...@mynewera.net> > wrote: Like Adam, we keep tabs of where the gear is and when we are in the area, we swing by and pick it up. But not sure why you'd not want to rescue good radios. Folks like Wireless Units and Surplus Wireless will purchase it off you, so don't just arbitrarily abandon it. $25 (or whatever they give you) for a used SM is at least something for it. Dave On Tue, Nov 19, 2024 at 8:26 AM Adam Moffett <dmmoff...@gmail.com <mailto:dmmoff...@gmail.com> > wrote: About the same. We kept a running list of "pickups" and it would be filler work for the field people. They'd remove the antenna and maybe the cable, but never worried about the POE. We usually got to them pretty quick because we left empty spaces in the schedule for service calls, and if there were no service calls we'd go do pickups. On Mon, Nov 18, 2024 at 12:30 PM Jim Bouse [Brazos WiFi] <j...@brazoswifi.com <mailto:j...@brazoswifi.com> > wrote: We say: "we will grab it the next time we are in the area". No special trip. Jim Sent via the Samsung Galaxy S22+ 5G, an AT&T 5G smartphone -------- Original message -------- From: Ken Hohhof <khoh...@kwom.com <mailto:khoh...@kwom.com> > Date: 11/18/24 11:16 AM (GMT-06:00) To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com <mailto:af@af.afmug.com> > Subject: [AFMUG] removal of WISP equipment We are starting to run into cases where customers cancel (most commonly to get T-Mobile Home Internet) and while the CPE is still perfectly functional we would not redeploy it. Like a Cambium 450 SM with a reflector dish (as opposed to a 450b). So we don’t want it back, and don’t want to send a tech out to remove it. Sometimes customers insist they want us to take it off their house. Is there some legal obligation for us to do this? I think if you discontinue DISH or DirecTV and want the sat dish taken down, they don’t come do it (unless maybe you pay to have it done). -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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