We are supposed to get our first snow tomorrow. What I don’t like is to send a skilled field tech up someone’s roof or TV tower just to take down a dish, bring it back and throw it in the dumpster. Our area is also spread out enough that it might be months before we can do that without driving a significant number of miles.
Maybe I’m just getting cranky as I get old, but I feel like I value employees more than customers, especially ex customers who cancelled for something cheaper. It’s easier to get new customers than new techs. From: AF <af-boun...@af.afmug.com> On Behalf Of ch...@go-mtc.com Sent: Wednesday, November 20, 2024 12:30 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] removal of WISP equipment There is the old marketing rubric of “constant contact”. The former customer sees your company, sees they are still getting something of benefit. That has intangible benefit. In other words, “cast your bread upon the water. “ It costs little if you use down time and dead head time to pick up the gear. From: Josh Luthman Sent: Wednesday, November 20, 2024 11:23 AM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] removal of WISP equipment Nope. It's just business. Why spend a greater amount to pick up the equipment? On Tue, Nov 19, 2024 at 2:44 PM David Hannum <dhan...@mynewera.net <mailto:dhan...@mynewera.net> > wrote: Josh - I bet your nickname in school was Eeyore . . . On Tue, Nov 19, 2024 at 2:00 PM Josh Luthman <j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com> > wrote: $25 for a radio for $10 in gas to pick it up, $10 dealing with the customer, $10 in caulk/silicon, $10 hearing them complain about nothing, $10 in labor costs, $1000 in lost revenue because you wasted time picking up a $25 radio instead of hooking up a new customer On Tue, Nov 19, 2024 at 10:01 AM David Hannum <dhan...@mynewera.net <mailto:dhan...@mynewera.net> > wrote: Like Adam, we keep tabs of where the gear is and when we are in the area, we swing by and pick it up. But not sure why you'd not want to rescue good radios. Folks like Wireless Units and Surplus Wireless will purchase it off you, so don't just arbitrarily abandon it. $25 (or whatever they give you) for a used SM is at least something for it. Dave On Tue, Nov 19, 2024 at 8:26 AM Adam Moffett <dmmoff...@gmail.com <mailto:dmmoff...@gmail.com> > wrote: About the same. We kept a running list of "pickups" and it would be filler work for the field people. They'd remove the antenna and maybe the cable, but never worried about the POE. We usually got to them pretty quick because we left empty spaces in the schedule for service calls, and if there were no service calls we'd go do pickups. On Mon, Nov 18, 2024 at 12:30 PM Jim Bouse [Brazos WiFi] <j...@brazoswifi.com <mailto:j...@brazoswifi.com> > wrote: We say: "we will grab it the next time we are in the area". No special trip. Jim Sent via the Samsung Galaxy S22+ 5G, an AT&T 5G smartphone -------- Original message -------- From: Ken Hohhof <khoh...@kwom.com <mailto:khoh...@kwom.com> > Date: 11/18/24 11:16 AM (GMT-06:00) To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com <mailto:af@af.afmug.com> > Subject: [AFMUG] removal of WISP equipment We are starting to run into cases where customers cancel (most commonly to get T-Mobile Home Internet) and while the CPE is still perfectly functional we would not redeploy it. Like a Cambium 450 SM with a reflector dish (as opposed to a 450b). So we don’t want it back, and don’t want to send a tech out to remove it. Sometimes customers insist they want us to take it off their house. Is there some legal obligation for us to do this? I think if you discontinue DISH or DirecTV and want the sat dish taken down, they don’t come do it (unless maybe you pay to have it done). -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com _____ -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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