I guess if you have down time you can knock on the door of a customer you formerly had, but we haven't been in a position to have any down time for months/years - too many fiber installs to do.
On Wed, Nov 20, 2024 at 1:31 PM <ch...@go-mtc.com> wrote: > There is the old marketing rubric of “constant contact”. The former > customer sees your company, sees they are still getting something of > benefit. That has intangible benefit. > > In other words, “cast your bread upon the water. “ > > It costs little if you use down time and dead head time to pick up the > gear. > > *From:* Josh Luthman > *Sent:* Wednesday, November 20, 2024 11:23 AM > *To:* AnimalFarm Microwave Users Group > *Subject:* Re: [AFMUG] removal of WISP equipment > > Nope. It's just business. Why spend a greater amount to pick up the > equipment? > > On Tue, Nov 19, 2024 at 2:44 PM David Hannum <dhan...@mynewera.net> wrote: > >> Josh - I bet your nickname in school was Eeyore . . . >> >> On Tue, Nov 19, 2024 at 2:00 PM Josh Luthman <j...@imaginenetworksllc.com> >> wrote: >> >>> $25 for a radio for $10 in gas to pick it up, $10 dealing with the >>> customer, $10 in caulk/silicon, $10 hearing them complain about nothing, >>> $10 in labor costs, $1000 in lost revenue because you wasted time picking >>> up a $25 radio instead of hooking up a new customer >>> >>> On Tue, Nov 19, 2024 at 10:01 AM David Hannum <dhan...@mynewera.net> >>> wrote: >>> >>>> Like Adam, we keep tabs of where the gear is and when we are in the >>>> area, we swing by and pick it up. But not sure why you'd not want to >>>> rescue good radios. Folks like Wireless Units and Surplus Wireless will >>>> purchase it off you, so don't just arbitrarily abandon it. $25 (or >>>> whatever they give you) for a used SM is at least something for it. >>>> >>>> Dave >>>> >>>> On Tue, Nov 19, 2024 at 8:26 AM Adam Moffett <dmmoff...@gmail.com> >>>> wrote: >>>> >>>>> About the same. We kept a running list of "pickups" and it would be >>>>> filler work for the field people. They'd remove the antenna and maybe the >>>>> cable, but never worried about the POE. >>>>> We usually got to them pretty quick because we left empty spaces in >>>>> the schedule for service calls, and if there were no service calls we'd go >>>>> do pickups. >>>>> >>>>> On Mon, Nov 18, 2024 at 12:30 PM Jim Bouse [Brazos WiFi] < >>>>> j...@brazoswifi.com> wrote: >>>>> >>>>>> We say: "we will grab it the next time we are in the area". >>>>>> >>>>>> No special trip. >>>>>> >>>>>> Jim >>>>>> >>>>>> >>>>>> >>>>>> Sent via the Samsung Galaxy S22+ 5G, an AT&T 5G smartphone >>>>>> >>>>>> >>>>>> >>>>>> -------- Original message -------- >>>>>> From: Ken Hohhof <khoh...@kwom.com> >>>>>> Date: 11/18/24 11:16 AM (GMT-06:00) >>>>>> To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com> >>>>>> Subject: [AFMUG] removal of WISP equipment >>>>>> >>>>>> >>>>>> We are starting to run into cases where customers cancel (most >>>>>> commonly to get T-Mobile Home Internet) and while the CPE is still >>>>>> perfectly functional we would not redeploy it. Like a Cambium 450 SM >>>>>> with >>>>>> a reflector dish (as opposed to a 450b). So we don’t want it back, and >>>>>> don’t want to send a tech out to remove it. >>>>>> >>>>>> >>>>>> >>>>>> Sometimes customers insist they want us to take it off their house. >>>>>> Is there some legal obligation for us to do this? I think if you >>>>>> discontinue DISH or DirecTV and want the sat dish taken down, they don’t >>>>>> come do it (unless maybe you pay to have it done). >>>>>> -- >>>>>> AF mailing list >>>>>> AF@af.afmug.com >>>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>>> >>>>> -- >>>>> AF mailing list >>>>> AF@af.afmug.com >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>> -- >>>> AF mailing list >>>> AF@af.afmug.com >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > ------------------------------ > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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