There is the old marketing rubric of “constant contact”. The former customer
sees your company, sees they are still getting something of benefit. That has
intangible benefit.
In other words, “cast your bread upon the water. “
It costs little if you use down time and dead head time to pick up the gear.
From: Josh Luthman
Sent: Wednesday, November 20, 2024 11:23 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] removal of WISP equipment
Nope. It's just business. Why spend a greater amount to pick up the equipment?
On Tue, Nov 19, 2024 at 2:44 PM David Hannum <dhan...@mynewera.net> wrote:
Josh - I bet your nickname in school was Eeyore . . .
On Tue, Nov 19, 2024 at 2:00 PM Josh Luthman <j...@imaginenetworksllc.com>
wrote:
$25 for a radio for $10 in gas to pick it up, $10 dealing with the
customer, $10 in caulk/silicon, $10 hearing them complain about nothing, $10 in
labor costs, $1000 in lost revenue because you wasted time picking up a $25
radio instead of hooking up a new customer
On Tue, Nov 19, 2024 at 10:01 AM David Hannum <dhan...@mynewera.net> wrote:
Like Adam, we keep tabs of where the gear is and when we are in the area,
we swing by and pick it up. But not sure why you'd not want to rescue good
radios. Folks like Wireless Units and Surplus Wireless will purchase it off
you, so don't just arbitrarily abandon it. $25 (or whatever they give you) for
a used SM is at least something for it.
Dave
On Tue, Nov 19, 2024 at 8:26 AM Adam Moffett <dmmoff...@gmail.com> wrote:
About the same. We kept a running list of "pickups" and it would be
filler work for the field people. They'd remove the antenna and maybe the
cable, but never worried about the POE.
We usually got to them pretty quick because we left empty spaces in the
schedule for service calls, and if there were no service calls we'd go do
pickups.
On Mon, Nov 18, 2024 at 12:30 PM Jim Bouse [Brazos WiFi]
<j...@brazoswifi.com> wrote:
We say: "we will grab it the next time we are in the area".
No special trip.
Jim
Sent via the Samsung Galaxy S22+ 5G, an AT&T 5G smartphone
-------- Original message --------
From: Ken Hohhof <khoh...@kwom.com>
Date: 11/18/24 11:16 AM (GMT-06:00)
To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com>
Subject: [AFMUG] removal of WISP equipment
We are starting to run into cases where customers cancel (most
commonly to get T-Mobile Home Internet) and while the CPE is still perfectly
functional we would not redeploy it. Like a Cambium 450 SM with a reflector
dish (as opposed to a 450b). So we don’t want it back, and don’t want to send
a tech out to remove it.
Sometimes customers insist they want us to take it off their house.
Is there some legal obligation for us to do this? I think if you discontinue
DISH or DirecTV and want the sat dish taken down, they don’t come do it (unless
maybe you pay to have it done).
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--------------------------------------------------------------------------------
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
