One year I had all my installers take a full day on Feb 14 to deliver a rose to
every former customer. We got a few back that day.
From: Josh Luthman
Sent: Tuesday, November 19, 2024 11:53 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] removal of WISP equipment
$25 for a radio for $10 in gas to pick it up, $10 dealing with the customer,
$10 in caulk/silicon, $10 hearing them complain about nothing, $10 in labor
costs, $1000 in lost revenue because you wasted time picking up a $25 radio
instead of hooking up a new customer
On Tue, Nov 19, 2024 at 10:01 AM David Hannum <dhan...@mynewera.net> wrote:
Like Adam, we keep tabs of where the gear is and when we are in the area, we
swing by and pick it up. But not sure why you'd not want to rescue good
radios. Folks like Wireless Units and Surplus Wireless will purchase it off
you, so don't just arbitrarily abandon it. $25 (or whatever they give you) for
a used SM is at least something for it.
Dave
On Tue, Nov 19, 2024 at 8:26 AM Adam Moffett <dmmoff...@gmail.com> wrote:
About the same. We kept a running list of "pickups" and it would be filler
work for the field people. They'd remove the antenna and maybe the cable, but
never worried about the POE.
We usually got to them pretty quick because we left empty spaces in the
schedule for service calls, and if there were no service calls we'd go do
pickups.
On Mon, Nov 18, 2024 at 12:30 PM Jim Bouse [Brazos WiFi]
<j...@brazoswifi.com> wrote:
We say: "we will grab it the next time we are in the area".
No special trip.
Jim
Sent via the Samsung Galaxy S22+ 5G, an AT&T 5G smartphone
-------- Original message --------
From: Ken Hohhof <khoh...@kwom.com>
Date: 11/18/24 11:16 AM (GMT-06:00)
To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com>
Subject: [AFMUG] removal of WISP equipment
We are starting to run into cases where customers cancel (most commonly
to get T-Mobile Home Internet) and while the CPE is still perfectly functional
we would not redeploy it. Like a Cambium 450 SM with a reflector dish (as
opposed to a 450b). So we don’t want it back, and don’t want to send a tech
out to remove it.
Sometimes customers insist they want us to take it off their house. Is
there some legal obligation for us to do this? I think if you discontinue DISH
or DirecTV and want the sat dish taken down, they don’t come do it (unless
maybe you pay to have it done).
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